IT Manager

Barrière is seeking a Digital Technology Supervisor.

Located on the shores of Paraga Beach, Fouquet’s Mykonos is the Barrière Group’s first venture in Greece. Blending Cycladic art, Mediterranean horizons and French refinement, this exceptional retreat harmonizes with its natural surroundings to offer 61 suites, 3 private villas, panoramic terraces, and pools. Complete with a rock-carved spa, the ROKA restaurant, and direct beach access, it delivers an intimate yet spectacular Mediterranean experience. 

We are seeking a tech-savvy, proactive Digital Technology Supervisor to oversee the digital backbone of our luxury property. In a world-class destination like Mykonos, our guests expect seamless connectivity and "invisible" technology. You will be in charge of assisting the property with the diagnosis and the actions to follow in case of an incident, or a specific request. The main objective is to maintain all onsite systems, ensure 24/7 uptime for guest services, and provide rapid technical support to our elite international clientele and internal teams.

KEY RESPONSABILITIES

• Management and monitoring of the actions of third-party maintenance or service providers.

• Ensure the monitoring and validity of hardware and software maintenance contracts. 

• Monitoring the compliance and security of information systems.

Scope of intervention and management

• Infrastructure Management: Monitor and maintain the hotel’s local area network (LAN), Wi-Fi coverage (indoor and outdoor), and server environments to ensure zero downtime.

• Guest Experience: Provide "white-glove" technical support for guest inquiries (connectivity, in-room tech, smart systems) with a professional and discreet attitude.

• Systems Oversight: Administer and troubleshoot hospitality-specific software, including:

  • PMS (Property Management Systems like Opera or Mews). 

  • POS (Point of Sale systems for F&B and Beach Clubs). 

  • expertise and support to Technical Team for IPTV and Guest Entertainment systems, if needed. 

• Cybersecurity & Compliance: Ensure all systems are secure, data is backed up daily, and GDPR protocols are strictly followed.

• Hardware Maintenance: Oversee the lifecycle of all hardware, including workstations, mobile devices for staff, printers, and PBX telephony.

• Vendor Relations: Coordinate with local ISPs and international software providers to resolve complex issues quickly.

• Reporting: Assist the Chief Engineer in tracking IT budgets, inventory, and hardware replacement cycles.

• Build incident knowledge bases and document interventions. 

• Assist, train, and raise Users awareness of best practices.