hotel operations coordinator internship

hotel operations coordinator internship

Department: operations

Employment Type: Internship

Location: Netherlands, Voorschoten

Reporting To: hotel operations manager

Compensation: €500 / month

Description
Creating a memorable guest experience is at the heart of what we do. The operations hotel support team consists of several team members that make sure the hotel teams are supported centrally, so that the hotel teams can fully focus on the guest and team experience. Examples of the responsibilities of the operations hotel support team are project management, compliance, guest satisfaction analysis, implementation support and feedback facilitation. The hotel operations intern will focus on coordination of projects/initiatives coming from the hotels, finding new ways to boost guest satisfaction and general support. The emphasis will be on understanding the team and guest feedback. It will be on a global level, but also for individual hotels when needed.

main tasks & responsibilities

• Coordinating and supporting initiatives to boost guest satisfaction. These initiatives could come from the hotels or out of guest satisfaction analysis. The goal is minimal impact on hotel teams, optimal impact on guest experience.
• Supporting the analytics specialist with doing further practical or analytical research to understand an anomaly in guest satisfaction scores and initiate trials to increase guest satisfaction.
• Communicating research findings and innovative ideas through reports, articles, or technical documentation
• Keeping close contact with the area managers, so you are aware of the challenges and opportunities in their respective areas. Sharing this with the relevant stakeholders in the support office. You are a key player in the feedback loop.
• Administrative support like creating purchase orders.
• Meeting facilitation and coordination

skills & qualifications

• available for six or more months, preferred starting date 1st August/September
• a student enrolled at a university during the entire duration of the internship
• smart thinker with contemporary style
• empathy and real caring for people
• community and collaborate thinker
• gifted at giving and receiving feedback
• fluent in English, spoken and written. Additional language skills are well accepted
• ambitious, motivated and eager to learn... and most importantly, you are having fun while doing it!

what's in it for you?

• Internship allowance
• Monthly personal improvement plan
• Exciting on the job training
• Access to citizenM learning and development programs 
• Training schedule 
• citizenM experience nights for you (and friends and family)