Club InterContinental Assistant Manager
Publiée
ANAインターコンチネンタルホテル東京 - Club InterContinental Assistant Manager
À propos du poste
Hotel Brand: InterContinental
Location: Japan, Tokyo, Tokyo
Hotel: Tokyo (TYOHC), 1-12-33 Akasaka, Minato-ku, 107-0052
Job number: 126666
*** Local hiring position***
To apply, candidate must have proper visa or permanent resident qualification in Japan.
Job Overview
Regard each Club InterContinental guests as VIP, providing exceptional service throughout their stay, from check-in to check-out, within the Brand Standards of the hotel. Deliver True Hospitality while overseeing operations to optimize guest satisfaction.
At InterContinental Hotels & Resorts® we prioritize the cultivation of a sense of uniqueness, cosmopolitanism, and being In-the-Know among our guests. In achieving this, we rely on you to:
- Display charm through a welcoming attitude, confidence, and respectful demeanour.
- Stay in the moment by understanding and anticipating guests’ needs, demonstrating attentiveness, and taking on the responsibility to efficiently accomplishing tasks.
- Make it memorable by having profound knowledge, sharing stories, and presenting your distinctive qualities to shape moments that leave a lasting impact and create a sense of significance for guests.
Duties and Responsibilities
- Reports directly to and communicates with Club InterContinental Manager on all pertinent matters affecting guest satisfaction and hotel operations.
- Ensures that IHG One Rewards and InterContinental Ambassador benefits and recognition are provided to all members staying in the hotel.
- Maintains profile and information of VIPs and regular guests.
- Conducts Safety Culture audits to all P-Levels focused on Check-in, Check-out and Breakfast Standards.
- Conducts and supervises Club operations tasks during assigned shift including but not limited to:
- Check-in and Check-out as per Brand Standard
- Room assignments, amenities, special requests to all arriving guests
- Monthly Upselling Target
- IHG One Rewards Monthly Enrollment Target
- Guiding P-Levels in credit policies and facilities
- Attending to all guests and inter-departmental hotel queries and requests during the shift – Phone, Email, and In-house
- Supports Breakfast, Afternoon Tea, and Cocktail Service
- Cash Handling and Banking Procedure
- Checks and actions day-to-day credit card transactions and issues, if any, and coordinate with finance and other involved departments
- Handles and provides resolution on guest’s complaints based on hotel’s service recovery matrix and/or depending on the situation together with the Club InterContinental Manager.
- Holds Club Team Daily Briefing in the absence of the Club InterContinental Manager, and shares the Hotel’s Metrics scores and target, both daily and month to date.
- Plans monthly roster and controls staff overtime, including Haizen and Stewarding, together with the Club InterContinental Manager
- Coordinates with Kitchen in requesting food orders (A la carte breakfast and A la carte Cocktails based on weekly forecast.
- Analyzes costs and expenses of all the food/beverage orders and inventories together with the Club InterContinental Manager
- Ensures that the team complies with HACCAP and follows the food sanitary policies.
- Checking and maintaining lounge facilities periodically together with Club InterContinental Supervisor.
- Works with Club InterContinental Manager in the preparation and management of the Department’s budget.
- Attends Hotel Daily Operations Briefings with other hotel leaders and cascades down the topics discussed to club team during club daily briefing.
- Monitors appropriate standards of conduct, uniform, and appearance and grooming of staff based on employee handbook.
Required Skills
- Proficient and professional English / Japanese communication skills – writing and speaking
- Guest Satisfaction Oriented with adept problem-solving skills and organization abilities
- Highly knowledgeable in the use of Microsoft Office and Opera System
- Experienced in food and beverage service
- Knowledgeable in analyzing profit and loss, and all other finance-related matters
Experience
- Minimum 1 year of experience in supervisory and/or leadership role in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?
As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
- Département: Direction
ANAインターコンチネンタルホテル東京 - Club InterContinental Assistant Manager
Temps plein, Indéfini
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