Villa Manager

Company Description

Constance Belle Mare Plage is one of the leading resorts in Mauritius, known for its vibrant team spirit, commitment to excellence, and authentic hospitality. Set on a stunning beach, we offer a dynamic work environment where passion, growth, and teamwork are at the heart of everything we do. Join us and be part of a company that values people and creates unforgettable experiences — for guests and team members alike.

Job Description

Constance Belle Mare Plage, a luxurious resort in Mauritius, is seeking an experienced and dedicated Villa Manager to join our esteemed team. As the Villa Manager, you will be responsible for overseeing the day-to-day operations of our exclusive villas, ensuring exceptional guest experiences and maintaining the highest standards of service.

• Manage and coordinate all aspects of villa operations, including housekeeping, maintenance, and guest services
• Lead and inspire a team of villa staff, providing training, guidance, and performance evaluations
• Ensure guest satisfaction by anticipating needs, addressing concerns, and delivering personalised experiences
• Oversee villa inventory, budgets, and financial performance
• Collaborate with other departments to ensure seamless guest experiences across the resort
• Implement and maintain standard operating procedures for villa operations
• Conduct regular inspections to maintain the highest standards of cleanliness and presentation
• Handle guest complaints and resolve issues promptly and professionally
• Develop and implement strategies to enhance villa services and increase revenue

Qualifications

• Proven experience in luxury villa management or high-end hospitality
• Strong leadership skills with experience in staff supervision and training
• Excellent customer service skills with a keen eye for detail
• Proficiency in hospitality management systems and financial management
• Outstanding communication and interpersonal skills
• Ability to work flexible hours, including weekends and holidays
• Bachelor's degree in Hospitality Management or related field (preferred)
• Relevant hospitality certifications (e.g., Hotel Management Diploma) are advantageous
• Fluency in English; additional languages are beneficial
• In-depth knowledge of luxury hospitality industry standards and best practices
• Experience in villa operations and maintenance

Additional Information

WORK WITH CONSTANCE

🌿 Join a team where well-being, career development, and collaboration are at the heart of everything we do.

• We believe in continuous learning and growth to help our teams achieve their full potential.
• A strong family spirit is part of our identity, we support and care for one another.
• We offer international career opportunities, allowing you to develop within a renowned luxury hospitality group.
• Our passion for luxury hospitality is reflected in every detail of the guest experience.
• We are committed to environmental and societal contributions, integrating sustainability into everything we do.

🌿We want our team members to feel valued and supported, offering a work environment that encourages excellence, personal growth, and cultural diversity. By nurturing employee satisfaction, we create a positive mindset that naturally translates into exceptional guest service.

🌿 Be part of a company that values people, innovation, and excellence.