Reservation Coordinator

Company Description

A luxury hideaway on the northeast coast of Mauritius, Constance Prince Maurice blends timeless elegance, serene surroundings, and exceptional service. Working here means joining a passionate team where excellence is a mindset, every detail counts, and hospitality is celebrated as a true art form.

Job Description

The Reservations Coordinator manages all aspects of the reservations process, acting as the primary point of contact for guests making bookings. This involves confirming reservations, addressing inquiries, and coordinating with other departments to ensure a seamless experience for guests.

Duties and Responsibilities:

• Possess comprehensive knowledge of all hotel services, facilities, and amenities.

• Respond promptly and accurately to inquiries regarding room rates, hotel outlets, and room locations.

• Maintain full proficiency in the use of reservation systems and related procedures.

• Handle reservation requests with strong listening and communication skills to gather the necessary details for completing bookings.

• Accurately post and record advance deposits, ensuring proper documentation.

• Manage rooming lists and group blocks, clearly noting any special requests and billing instructions.

• Organize and maintain reservation correspondence and files, ensuring they are up to date and properly arranged.

• Understand the functions and interdepartmental relationship between Reservations, Front Desk, Sales, and Accounts.

• Accommodate and document guest special requests efficiently and accurately.

• Clearly communicate guarantee and cancellation policies to callers.

• Describe room types and highlight features and amenities to assist in guest decision-making.

• Apply effective sales techniques to maximize reservation conversions.

• Provide detailed information about hotel facilities and services in response to guest inquiries.

• Assign and communicate confirmation or cancellation numbers to callers, offering to send this information via email or fax.

• Implement up-selling strategies and sales initiatives to optimize hotel revenue.

Qualifications

Qualifications:

• 1–2 years of experience in a Reservations Agent position

• Proficient in English; French language skills are an advantage

• Capable of working and communicating effectively in a multicultural environment

• Comfortable in a fast-paced setting with strong multitasking abilities

• Maintains composure and professionalism under pressure

• Familiar with OPERA reservation system

• Demonstrates excellent verbal and written communication skills in English and/or French

• Enjoys creating tailored solutions to meet guest needs

• Displays a positive, proactive "can-do" attitude

• Flexible with work schedules, including weekends and holidays

• Upholds a consistently professional, discreet, and ethical approach

Additional Information

WORK WITH CONSTANCE

 🌿 Join a team where well-being, career development, and collaboration are at the heart of everything we do.

• We believe in continuous learning and growth to help our teams achieve their full potential.
• A strong family spirit is part of our identity, we support and care for one another.
• We offer international career opportunities, allowing you to develop within a renowned luxury hospitality group.
• Our passion for luxury hospitality is reflected in every detail of the guest experience.
• We are committed to environmental and societal contributions, integrating sustainability into everything we do.

🌿 We want our team members to feel valued and supported, offering a work environment that encourages excellence, personal growth, and cultural diversity. By nurturing employee satisfaction, we create a positive mindset that naturally translates into exceptional guest service.

 🌿 Be part of a company that values people, innovation, and excellence.