Hard Rock Cafe - Assistant General Manager
À propos du poste
🔥 Hard Rock Cafe – Malta: Support the Business, Rock the Experience! 🎸
As part of the legendary db Group, we deliver iconic food, live music, and unforgettable vibes right in the heart of Malta.
Now, we’re on the hunt for an Assistant General Manager ready to support our leadership team, drive operations, and help create the Hard Rock experience our guests love.
🏁 Ready to lead with passion and purpose?
Assistant General Manager is the senior business leader in the Café supporting the General Manager for upholding all brand standards, core values, while meeting or exceeding Owners’ Objectives. The Assistant General Manager is responsible for asset management of the entire facility, the Assistant General Manager, in conjunction with the General Manager is expected to demonstrate an entrepreneurial approach to identifying and acting on opportunities and challenges to maximize the business’ full potential in the market.
🤔 What will you be doing?
- Demonstrate a working financial comprehension in achieving the Café’s key
performance metrics. - Work very closely with Sales to execute the Café Sales & Marketing plan while helping
to achieve year-over-year entrée count growth. - Serve as a mentor and coach to junior management staff in understanding the
businesses financial goals. - Work in unison with the Café General Manager to communicate a clear operating
direction based on a sound understanding of the business, strengths, weaknesses, and
opportunities. - Work across all departments in supporting the team in consistent execution of all
systems and processes to consistently deliver all products and services to brand
standards. - Support the GM in building a highly functional team of management and hourly team
members who share a common vision and values surrounding the overall success of the
café. - Champion change, ensuring all local and company initiatives are implemented
successfully. - Foster an environment of customer advocacy in which all team members put the guest
first in every situation. - Execute established standards for overall guest satisfaction that meet or exceed brand
standards as determined by an objective ranking system. - Work in conjunction with the GM to be responsive and hospitable to guest feedback
from all sources, including social media and email. - Support Cafe staffing objectives by supporting the GM in attracting and retaining the
most exceptionally talented people available in the market and place them in
positions that leverage their skills and expertise for maximum impact. - Clearly define goals and expectations for each management and hourly team member
using performance review tools and hold your people accountable for successful
performance. - Support staff development and advancement along well-defined career paths.
- Serve as a Learning Coach developing, implementing and executing learning and
developmental programs for all individuals under his/her stewardship in order to drive
continuous improvement and retention.
🧠 What skills should you bring?
- Minimum 10 years of experience in the hospitality industry inclusive of restaurant
front line operations. - Bachelors Business Degree or documented entrepreneurial hospitality leadership.
SKILLS - Strong leadership and interpersonal skills – that can be factually verified by peers and
prior supervisors. - Can illustrate consultative skills and ability to work cross-functionally.
- Exhibits excellent verbal and written communication skills.
- Demonstrates strong problem solving skills through ability to diagnose and develop
recommended solutions. - Possesses the potential and aspiration to serve as a Hard Rock General Manager.
🌟 Why join us?
- Be part of an iconic global brand with a legendary vibe
- Work in a fast-paced, music-filled environment
- Competitive salary, staff meals, uniforms, and awesome perks
- Career development as we grow with our new venue in St. Julian’s
- Join a passionate team and help us deliver unforgettable guest moments
📩 Ready to be part of the Hard Rock leadership team?
Send us your CV and a few words about why you’re ready to help us rock the house!
Let’s make every day legendary. 🔥🎸
- Département: Direction
L'entreprise
db has a vision which is as clear as it is ambitious. We run db Seabank Resort + Spa, db San Antonio Hotel + Spa, 3 Hard Rock Cafe Restaurants, Starbucks Malta, Blu Beach Club, Amami, Westreme, Nine Lives & AKI, which strive to be rated by guests amongst the top in Malta and Europe.
db has a story to tell. About itself and what it stands for. About where we see ourselves in the world. Above all, it is a story of the people who enter our hotels as guests and leave as friends.
These are the ten chapters of the db story.
Excellence in everything
db management will not strive to be excellent. It is so. For us, excellence is not a goal but a way of doing things - by putting our heart in it for our guests.
Excellence is not limited to what is visible or directly experienced by our guests. It is the foundation of the brand and what integrates it into a single streamlined operation.
Value for money
Today’s tourism world has become one giant, completely open, market. Low cost travel has made competition healthier. With information just a mouse click away, guests’ choices have become easier. And user review sites and social media pages have made guests’ opinion king.
We at db welcome this new tourism world and embrace its challenges with pride and enthusiasm. Because it suits us fine. Because, quite simply, we offer value for money in everything we do.
Enjoyment
Our hotels and resorts are designed and operated to offer excellent accommodation and unique restaurants. But we know that our guests expect that something extra from us – the choice to enjoy themselves according to their preferences. That’s precisely why enjoyment has its own page on the db menu.
An experience, not just a stay
A hotel stay comes and goes. But an experience lasts for a very long time. We at db do our very best to turn our guests’ stay into a unique and memorable experience.
Guests always come first
At db we don’t just believe that guests always come first. This principle defines who we are and what we stand for. We look at our hotels and resorts as places where our guests find and get what they are looking for.
Our best teacher and partner is the guest with a helpful suggestion. Listening to his or her view is the best way to keep tweaking our systems to deliver what guests desire. And deserve.
Close to you
For us, there’s more to good service than being polite and sticking to a set of rules. We treat our guests as members of our ever-growing family. To us, they are men, women and children who for a short period call one of our hotels home.
To achieve this goal our staff plays a fundamental role. That is why they undergo regular training and develop their career plans closely with us. After all, to our clients they are db.
Those who seek us
Our guests tend to look for comfort, good service, variety and a relaxing time away from it all. They also want what they desire to be within arm’s length. And we oblige.
Hosting guests from over the world
db’s hotel systems and operations are geared to host guests from all over the world, embracing widely different cultures. We pride ourselves in being sensitive to the customs, norms and preference of all our guests.
The world is our oyster
db hotels and resorts will not remain where they started. We are positioned for the global, not just the local, market. Our offer is designed to be unique and competitive across and beyond national frontiers.
We are (part of) the world
db is a business. But we are also members of the communities and societies in which we operate. We take this membership very seriously and it is part of our mission to give a positive and distinctive contribution to the places, cultures and countries where we work.
