Lifestyle 2026 - Guest Relations and VIP Manager

db Group

Publiée

Lifestyle 2026 - Guest Relations and VIP Manager

À propos du poste

As part of our team at Lifestyle Group, you’ll assist in delivering exceptional service at some of Malta’s most iconic and diverse restaurant brands, several of which are featured in the Michelin Guide. Our momentum is only growing, positioning us as one of the island’s leading destinations for career growth in the hospitality sector.

In 2026, we are elevating Malta’s dining and lifestyle scene even further with the arrival of internationally celebrated concepts. These include Bagatelle, the world-renowned beach club and dining destination and Paradiso, ranked among the Top 50 cocktail bars globally. We are also introducing Tatel, the acclaimed Spanish restaurant loved worldwide. In addition, a high-end Korean BBQ concept which we will be excited to tell you more about. Several additional exceptional brands and concepts will be revealed soon.

This is a rare opportunity to join a fast-growing group that is shaping Malta’s hospitality future and offers unmatched opportunities for growth, innovation, and career progression.

You can further explore our current portfolio from here .

We are looking for Guest Relations and VIP Manager to join our team

Role Summary

The Guest Relations and VIP Manager is responsible for managing and developing relationships with VIP guests, high-value clients and repeat visitors across all Lifestyle venues. This role

acts as the primary point of contact for key guests, ensuring they feel recognised, valued and consistently looked after.

This position focuses on delivering a highly personalised experiences, managing guest preferences, special requests and bespoke experiences from pre-arrival through to post-visit engagement. Working closely with operations, event and marketing teams, the role ensures every VIP interaction is seamless, memorable and aligned with the brand, with the aim of driving loyalty, frequency of visits and overall guest satisfaction.

Key Duties s Responsibilities

VIP s High-Value Guest Management

Act as the primary point of contact for VIP guests, repeat clients and key stakeholders
Build and maintain strong relationships with high-value guests to encourage repeat visits and referrals
Coordinate VIP bookings, ensuring all details, preferences and special requests are executed flawlessly
Work with senior management to identify and target new VIP segments and opportunities

Guest Experience s Journey Management

Oversee the full guest journey, ensuring a consistently high standard of service across all touchpoints
Drive personalisation through detailed guest profiling, preferences and occasion tracking
Ensure all venues deliver a warm, professional and engaging arrival, dining and departure experience
Identify gaps in the guest journey and implement improvements across the group

Guest Feedback s Reputation Management

Monitor guest feedback across all platforms, including SevenRooms, Google and internal reporting
Respond to guest concerns in a timely, professional and solution-driven manner

SevenRooms s Guest Data Management

Ensure full utilisation of SevenRooms for guest profiling, tagging and tracking behaviour
Maintain accurate and detailed guest profiles, including preferences, visit history and spend patterns
Identify opportunities for upselling and personalised experiences through data insights
Train and support teams in best practices for guest data capture and usage

VIP Events s Special Occasions

Support the coordination of VIP events, private dining and high-profile bookings
Ensure all special occasions are enhanced through thoughtful touches and tailored service
Collaborate with events and culinary teams to deliver bespoke experiences aligned with guest expectations

Team Training s Service Standards

Lead training initiatives focused on guest engagement, personalisation and service excellence
Ensure all front-of-house teams understand VIP handling procedures and expectations
Promote a culture of hospitality, attention to detail and proactive guest care

Key Skills

Guest Experience Expertise

Strong understanding of luxury or high-end hospitality service standards
Proven ability to build and maintain relationships with VIP guests and key stakeholders
Confident in handling high-pressure situations and resolving guest concerns effectively

Communication s Interpersonal Skills

Excellent verbal and written communication skills
Strong presence and professionalism when interacting with high-profile guests

What We Offer

Opportunity to work with one of Malta’s most dynamic hospitality groups
Exposure to premium restaurant brands and high-profile events
Career development within a growing hospitality portfolio
Competitive salary and performance incentives

To Apply:

Be part of Malta’s most respected hospitality brand and contribute to an environment where quality and teamwork come first. Click the "Apply for this Job" button and submit your CV.

We look forward to hearing from you!

Département: Commercial

L'entreprise

db has a vision which is as clear as it is ambitious. We run db Seabank Resort + Spa, db San Antonio Hotel + Spa, 3 Hard Rock Cafe Restaurants, Starbucks Malta, Blu Beach Club, Amami, Westreme, Nine Lives & AKI, which strive to be rated by guests amongst the top in Malta and Europe.

db has a story to tell. About itself and what it stands for. About where we see ourselves in the world. Above all, it is a story of the people who enter our hotels as guests and leave as friends.

These are the ten chapters of the db story.

Excellence in everything
db management will not strive to be excellent. It is so. For us, excellence is not a goal but a way of doing things - by putting our heart in it for our guests.

Excellence is not limited to what is visible or directly experienced by our guests. It is the foundation of the brand and what integrates it into a single streamlined operation.

Value for money
Today’s tourism world has become one giant, completely open, market. Low cost travel has made competition healthier. With information just a mouse click away, guests’ choices have become easier. And user review sites and social media pages have made guests’ opinion king.

We at db welcome this new tourism world and embrace its challenges with pride and enthusiasm. Because it suits us fine. Because, quite simply, we offer value for money in everything we do.

Enjoyment
Our hotels and resorts are designed and operated to offer excellent accommodation and unique restaurants. But we know that our guests expect that something extra from us – the choice to enjoy themselves according to their preferences. That’s precisely why enjoyment has its own page on the db menu.

An experience, not just a stay
A hotel stay comes and goes. But an experience lasts for a very long time. We at db do our very best to turn our guests’ stay into a unique and memorable experience.

Guests always come first
At db we don’t just believe that guests always come first. This principle defines who we are and what we stand for. We look at our hotels and resorts as places where our guests find and get what they are looking for.

Our best teacher and partner is the guest with a helpful suggestion. Listening to his or her view is the best way to keep tweaking our systems to deliver what guests desire. And deserve.

Close to you
For us, there’s more to good service than being polite and sticking to a set of rules. We treat our guests as members of our ever-growing family. To us, they are men, women and children who for a short period call one of our hotels home.

To achieve this goal our staff plays a fundamental role. That is why they undergo regular training and develop their career plans closely with us. After all, to our clients they are db.

Those who seek us
Our guests tend to look for comfort, good service, variety and a relaxing time away from it all. They also want what they desire to be within arm’s length. And we oblige.

Hosting guests from over the world
db’s hotel systems and operations are geared to host guests from all over the world, embracing widely different cultures. We pride ourselves in being sensitive to the customs, norms and preference of all our guests.

The world is our oyster
db hotels and resorts will not remain where they started. We are positioned for the global, not just the local, market. Our offer is designed to be unique and competitive across and beyond national frontiers.

We are (part of) the world
db is a business. But we are also members of the communities and societies in which we operate. We take this membership very seriously and it is part of our mission to give a positive and distinctive contribution to the places, cultures and countries where we work.