Guest Services Manager – Private Island Luxury Resort
À propos du poste
At Fregate Island, the Guest Services Manager / Plantation House Manager is responsible for leading the overall Guest Services operation and ensuring exceptional, personalised service throughout every stage of the guest journey.
You will oversee Guest Services operations including Guest Relations, Island Guides, Night Operations, Boutique operations, guest transfers, arrivals and departures, villa allocations and overall guest logistics.
Working closely with all operational departments, you will ensure guest preferences, special requests and individual arrangements are communicated and delivered seamlessly. You will oversee villa readiness and inspections, handle guest feedback and service recovery, and ensure consistently high standards across all guest-facing operations.
As a department leader, you will manage and develop the Guest Services team through daily supervision, coaching, training and performance management. You will also be responsible for duty rosters and leave planning, departmental reporting and administration, operational resources, cost control and supporting revenue opportunities.
This is a senior operational management role for an experienced luxury hospitality professional with strong leadership skills, excellent attention to detail and the ability to manage multiple operational and guest priorities while remaining highly present and guest-focused.
- • Accommodation provided. • The opportunity to live and work on one of the world's most beautiful private islands.
- • Competitive salary based on experience. • Accommodation provided. • Three meals per day in the Host Restaurant. • Uniform and laundry service. • Medical insurance. • Annual leave. • Return flights to and from Seychelles in line with company policy. • The opportunity to live and work on one of the world's most beautiful private islands. • Career development within a luxury hospitality environment. • The opportunity to lead a Guest Services team focused on delivering exceptional and highly personalised guest experiences.
- Département: Relations client Restauration - Management Responsable Hébergement Loisirs
À propos de vous
We're looking for an experienced luxury hospitality leader with a strong background in Guest Services, Front Office, concierge or personalised guest experience operations.
Our ideal candidate is polished, highly organised and confident leading a multicultural team, while remaining approachable, hands-on and genuinely focused on the guest experience.
- Minimum 5 years' experience within luxury Guest Services, Front Office, concierge or personalised guest experience operations.
- Previous experience leading a Guest Services, Front Office, concierge or similar guest-facing team.
- Experience in ultra-luxury resorts, boutique properties, remote island resorts or safari lodges is highly desirable.
- Strong understanding of personalised service, guest journey management and cross-departmental operational coordination.
- Experience with reservations, departmental administration, budgeting, forecasting and operational reporting.
- Good knowledge of Property Management Systems such as Oracle OPERA, Cloudbeds, Mews or similar.
- Strong computer skills, including Microsoft Outlook, Word, Excel and PowerPoint.
- Pre-opening experience is highly desirable.
- Strong leadership skills with the ability to coach, motivate and develop a multicultural team.
- Excellent guest service, communication and interpersonal skills.
- Confident handling guest complaints, sensitive situations and service recovery.
- Strong organisational skills and ability to manage multiple priorities under pressure.
- Fluent English and at least one additional language are required.
- French, German, Italian, Spanish, Russian and Arabic are among the preferred guest languages. Other international guest languages are also highly valued.
- Professional appearance and exceptional grooming standards.
- Willingness to live and work on a remote private island.
- Langue requise: Anglais. Arabe, Chinois, Allemand, Français, Italien et Espagnol sont un plus
L'entreprise
Fregate Island is one of Seychelles’ most exclusive island resorts, located 55 km east of Mahé and surrounded by seven pristine beaches and untouched natural beauty.
The island is currently undergoing a full redevelopment and is preparing for its reopening in late 2026. This next chapter will introduce upgraded villas, refined culinary concepts, and enhanced guest facilities, while carefully preserving the island’s distinctive character and environment.
With a limited number of residences and a strong focus on personalised, discreet service, Fregate offers a truly intimate guest experience. Attention to detail, teamwork, and professionalism are essential in such a unique and remote setting.
Working on Fregate Island means being part of a close-knit, international team where high standards matter and every role contributes to the overall guest journey.
As we prepare for reopening, we are looking for passionate hospitality professionals — both front and back of house — who would like to be part of this pre-opening phase and help shape the island’s next chapter.
Fregate Island Private has seven extraordinarily beautiful beaches, coral reefs and jungle traits; it is an Eden of discovery for children and adults. The Rock Spa offers indulgent massages for a pure escape and revival.
