Hospitality Operations Manager

Initial Responsibilities:

• Daily review of field activity logs, cleaning reports, and guest escalation summaries
• Building and maintaining operational tracking in Asana across field, QC, and supply management functions
• Documenting current workflows and identifying gaps in coverage, reporting, and accountability
• Creating quality control checklists for property turnovers, maintenance visits, and supply restocks
• Establishing timestamped, photo-documented reporting pipelines from field team to leadership
• Weekly reporting to the founder with a clear picture of what is working, what is not, and what needs immediate attention

Growth Plan:

• Direct management of Field Commander and Guest Operations Lead
• Enforcement of operational policies across field and guest teams
• Oversight of cleaning, maintenance, QC, and supply management functions
• Escalation management — knowing when to resolve and when to escalate
• Continuous improvement of field systems as the portfolio grows toward 200+ properties
• Quarterly on-site visits to Houston for property walkthroughs, team meetings, and field observation

Required:

• 3+ years of experience in hotel operations, hospitality management, resort operations, or a related field managing physical operations and teams
• Strong understanding of quality control, shift management, vendor coordination, and operational reporting
• Experience building or improving operational systems — checklists, SOPs, reporting templates, tracking dashboards
• Excellent written and verbal communication — you give clear direction remotely and in writing without ambiguity
• Proficiency with project management tools — Asana experience is a strong plus
• Detail-oriented with a documentation bias — if it is not written down and tracked it does not exist
• Comfortable in a fast-moving, early-stage environment where you are writing the playbook, not following one
• Open to relocating to Houston, TX within 6-12 months as the role transitions to on-site

Preferred:

• Experience in short-term rental operations, vacation rental management, or multi-unit residential operations
• Familiarity with Airbnb, VRBO, or similar booking platforms
• Experience managing remote or distributed teams across multiple locations
• Background in roles that required building operational systems from scratch

The right person thinks like this:

• Untracked work is incomplete work
• Policy is the fairest way to hold people accountable
• Proactive communication is non-negotiable — you do not wait to be asked for an update
• Consistency builds trust faster than authority
• A structured operation is a scalable operation