Grand Hotel Kempinski Riga
Publiée
Training & Quality Manager
À propos du poste
Training & Quality Manager
Application Deadline: 31 May 2024
Department: Human Resources & Training
Employment Type: Fixed Term - Full Time
Location: Latvia - Riga
Description
Training and Quality Manager – Fixed Term - Full Time (EU work eligible, )
Does team success and growth inspires you? Are you passioned about details and continuous improvement?
Then you are a perfect fit for us!
Responsibilities
- Establish a training network according to Kempinski standard, including spending time in
operations to foster this network.
- Analyze training needs and plan, design and deliver training programs.
- Coach and train Managers and Departmental Trainers to improve departmental performance
- Continuously seek and support new approaches, practices and processes to improve the
efficiency of the training services offered.
- Lead by example and promote Kempinski’s core values
- Promote and Implement and follow Kempinski Corporate Training and quality policies and
procedures
- Work together with department heads and analyze operational quality performance using the
Kempinski Experience Assessment Tool (KEA) and ReviewPro; then based on the results provide
remedial training solution.
- Ensure all employees receive both Kempinski and locally required trainings
- Achieve Kempinski training engagement rate
Competencies
- Completed vocational training in the hotel industry
- Professional experience in a similar position in the upscale hotel industry or strong operational
experience in hotel industry in a departmental head position.
- An independent, responsible and committed way of working
- Very high sense of responsibility and quality
- Open and friendly manner as well as an eye for detail
- Very good knowledge of English, both spoken and written, Latvian and Russian may be of benefit
- Experience and ability to work in a fast-paced, high-growth and changing environment
- EU work eligable (passport or existing visa)
We offer
- Exciting working environment
- Multifaceted development opportunities
- Staff and Family & Friends rates for all Kempinski hotels and all properties in the Global Hotel
Alliance
- Internal and external training
- “Kempinski Riga Benefits”
- Employee restaurant
- Regular team events
- International career prospects and development opportunities
The Grand Hotel Kempinski Riga is a 5-star luxury hotel renown for offering 141 luxury guest rooms and suites, 23 residences, an Asian – Fusion Stage22 Bar & Restaurant. In addition, the hotel boasts also the Amber and a famous Lobby Lounge, a Cigar lounge, an award winning Kempinski The Spa, 340m2 Ballroom, two entrance foyers, five conference rooms and 2 venue location.
About Grand Hotel Kempinski Riga
Originally built in the 19th century, Grand Hotel Kempinski Riga is situated in the heart of the Latvian capital. Just opposite the National Opera House and by the entrance to the town’s historic centre, the main tourist attractions are within walking distance.
Riga is a cultural destination with a wide range of authentic historic features, including the Old Town, which has been on UNESCO’s World Heritage List since 1997. Riga perfectly blends timeless tradition and cutting-edge cool: amazing architecture and history, dynamic cultural life, exhibitions, classic and pop music concerts, opera and gourmet restaurants. This wonderful city combines its heritage and present-day tendencies in buildings, traditions, views, facilities and services. It is the place to highlight your preferences and reach your own expectations.
Application Deadline: 31 May 2024
Department: Human Resources & Training
Employment Type: Fixed Term - Full Time
Location: Latvia - Riga
Description
Training and Quality Manager – Fixed Term - Full Time (EU work eligible, )
Does team success and growth inspires you? Are you passioned about details and continuous improvement?
Then you are a perfect fit for us!
Responsibilities
- Establish a training network according to Kempinski standard, including spending time in
operations to foster this network.
- Analyze training needs and plan, design and deliver training programs.
- Coach and train Managers and Departmental Trainers to improve departmental performance
- Continuously seek and support new approaches, practices and processes to improve the
efficiency of the training services offered.
- Lead by example and promote Kempinski’s core values
- Promote and Implement and follow Kempinski Corporate Training and quality policies and
procedures
- Work together with department heads and analyze operational quality performance using the
Kempinski Experience Assessment Tool (KEA) and ReviewPro; then based on the results provide
remedial training solution.
- Ensure all employees receive both Kempinski and locally required trainings
- Achieve Kempinski training engagement rate
Competencies
- Completed vocational training in the hotel industry
- Professional experience in a similar position in the upscale hotel industry or strong operational
experience in hotel industry in a departmental head position.
- An independent, responsible and committed way of working
- Very high sense of responsibility and quality
- Open and friendly manner as well as an eye for detail
- Very good knowledge of English, both spoken and written, Latvian and Russian may be of benefit
- Experience and ability to work in a fast-paced, high-growth and changing environment
- EU work eligable (passport or existing visa)
We offer
- Exciting working environment
- Multifaceted development opportunities
- Staff and Family & Friends rates for all Kempinski hotels and all properties in the Global Hotel
Alliance
- Internal and external training
- “Kempinski Riga Benefits”
- Employee restaurant
- Regular team events
- International career prospects and development opportunities
The Grand Hotel Kempinski Riga is a 5-star luxury hotel renown for offering 141 luxury guest rooms and suites, 23 residences, an Asian – Fusion Stage22 Bar & Restaurant. In addition, the hotel boasts also the Amber and a famous Lobby Lounge, a Cigar lounge, an award winning Kempinski The Spa, 340m2 Ballroom, two entrance foyers, five conference rooms and 2 venue location.
About Grand Hotel Kempinski Riga
Originally built in the 19th century, Grand Hotel Kempinski Riga is situated in the heart of the Latvian capital. Just opposite the National Opera House and by the entrance to the town’s historic centre, the main tourist attractions are within walking distance.
Riga is a cultural destination with a wide range of authentic historic features, including the Old Town, which has been on UNESCO’s World Heritage List since 1997. Riga perfectly blends timeless tradition and cutting-edge cool: amazing architecture and history, dynamic cultural life, exhibitions, classic and pop music concerts, opera and gourmet restaurants. This wonderful city combines its heritage and present-day tendencies in buildings, traditions, views, facilities and services. It is the place to highlight your preferences and reach your own expectations.
- Département: Ressources humaines
