Host

Job Summary:

As the first point of contact for our guests, the Host sets the tone for a welcoming and elevated dining experience. You'll manage reservations, greet and seat guests, and assist both front- and back-of-house teams to ensure seamless service and guest satisfaction.

Job Duties & Functions:

* Warmly greet all guests, answer inquiries about the restaurant and local area.

* Manage reservations and assist in coordinating special events or private dining.

* Handle incoming calls and book reservations accurately using the reservation system.

* Respond to guest e-mails and queries.

* Print food and beverage menus.

* Assist servers by taking food and beverage orders when needed.

* Check the floor and tables for cleanliness and readiness; assist with bussing and resetting tables.

* Support service by refilling beverages and assisting guests with requests.

* Maintain an organized host stand and uphold cleanliness standards throughout the shift.

* Step in to support other F&B roles as needed, in line with our team-oriented culture.

* Performs other duties and attends meetings, as assigned by hotel/department leadership.

Education & Experience:

* 1+ years of experience in a similar role in a luxury, full-service or upscale dining environment.

* Strong multitasking skills and the ability to remain composed in a fast-paced environment.

* Strong understanding of Forbes Travel Guide, AAA Five Diamond, LQA or equivalent service standards.

* Knowledge of (or ability to quickly learn) POS and reservation systems.

* Excellent interpersonal and communication skills, with a passion for creating memorable guest experiences.

* Familiarity with menu items and the ability to communicate food and allergy information.

* Ability to read, write and converse in English. Additional languages are a plus.

* Food Handler Certification (where applicable).

* Flexible availability, including evenings, weekends, and holidays.
Source: Hospitality Online