Concierge Trainee
À propos du poste
The intern will be integrated into the Concierge team and will have the opportunity to gain first-hand experience with the dynamics of guest reception and personalized assistance. The internship will focus on developing interpersonal, organizational, and operational skills, all essential for delivering excellent service.
Throughout the internship, the candidate will assist the Concierge staff in daily activities, supporting the organization of tailor-made services for guests such as restaurant bookings, transfers, tours, events, and local activities. They will also help manage pre- and post-stay requests via phone and email, contributing to the creation of a personalized and memorable guest experience.
The intern will have the opportunity to interact with an international clientele, enhancing their intercultural sensitivity, active listening, and problem-solving skills. They will use the hotel's management software and digital tools, gaining familiarity with the operational procedures and service standards of a high-end hospitality environment.
The goal of the internship is to train a professional capable of welcoming, assisting, and delighting guests, anticipating their needs and enhancing every moment of their stay.
Shifts:
Full-time internship (40 hours per week, from Monday to Sunday, with 2 days off) with the following possible shifts:
- 07:00 AM – 03:30 PM (with a 30-minute lunch break)
- 09:00 AM – 05:30 PM (with a 30-minute lunch break)
- 10:00 AM – 06:30 PM (with a 30-minute lunch break)
- 03:00 PM – 11:30 PM (with a 30-minute dinner break)
Benefits:
Expense reimbursement, company uniform and laundry service, free staff canteen, access to Hilton Company programs and partnerships.
- Possible
- Expense reimbursement, company uniform and laundry service, free staff canteen, access to Hilton Company programs and partnerships.
- Département: Concierge
À propos de vous
Students or recent graduates in Hospitality, Tourism, or related fields
Excellent command of Italian and English; additional languages will be considered a plus
Service-oriented attitude, empathy, and attention to detail
Flexibility, enthusiasm, and a desire to learn in a professional and international environment
- Langue requise: Anglais.
L'entreprise
Once a flourishing flour mill now beautifully restored, Hilton Molino Stucky Venice is a hotel unlike any other, located on the banks of the picturesque Giudecca Island. The largest hotel in Venice offers 379 rooms and suites, 4 restaurants and bars including Skyline Rooftop Bar, the highest rooftop bar in Venice, rooftop pool open seasonally, spa with fitness center and unparalleled meeting and events spaces with 14 meetings rooms and the largest Congress Centre in North-East Italy, expert Teams, services and facilities.
- Hilton Molino Stucky Venice | since 2013 Europe's and Italy's Leading Conference Hotel at World Travel Awards
- Hilton Molino Stucky Venice | Italy's Best MICE Hotel 2021
- Hilton Molino Stucky Venice | Hotel Award 100 Italian Excellenes
- Aromi Restaurant | Luxury Hotel Restaurant Award 2019 at World Luxury Restaurant Awards
- Aromi Restaurant | Fine Dining Experience of the Year 2018 at Travel & Hospitality Awrds
- Aromi Restaurant | Destination Restaurant of the Year
- Skyline Rooftop Bar | Best Cocktail Menu at World Luxury Restaurant Awards
Concierge Trainee
Stage, 6 mois
Date de début du contrat:
Date d'entrée en fonction (au plus tard):
