Day/Night Receptionist
À propos du poste
The Day/Night Receptionist is responsible for providing attentive, courteous, and efficient service to all guests from arrival to the point of departure, while maximizing room revenue and occupancy. Responsibilities: Approach all encounters with guests and employees in a friendly, service-oriented mannerAssist the night auditor in analysing the revenue of the hotelAnswer guest inquiries about hotel service, facilities and hours of operationAnswer inquiries from guests regarding restaurants, transportation, entertainment, etcComplete any required reporting (financial and non-financial) Collaborate on and follow company policies, practices and procedures in order to maintain internal controlsDeal with any issues arising on shift and report to the Front Office ManagerEnsure logging and delivery of packages, mail and messages as needed to guests and meeting roomsGreet and welcome all guests approaching the Front Desk in accordance with Hotels’ standardsHandle check-ins and check-outs in a friendly, efficient and courteous manner Qualifications & Assets: At least 2 years’ experience working in a similar positionAble to prioritize multiple tasks effectively and flexibility with work schedule to accommodate last minute requestsAbility to work on a variable schedule including weekends and holidaysAbility to integrate and work well in a team environmentExcellent skills in Microsoft Office Suite, particularly Outlook, Word, and ExcelGood telephone persona with a friendly and helpful demeanourPossess an eye for detail and ability to work under pressureStrong written and verbal communication skillsStrong problem solving and trouble shooting skillsSelf-motivated with the ability to work in a fast-moving environment
- Département: Réception
À propos de vous
- Langue requise: Anglais.
L'entreprise
Creator of innovative lifestyle experiences and powerful brands established in Malta since 2005, Hugo's Group has sharp expertise in festive,premium catering and hospitality. Between restaurants, bars and luxurious hotels (Hugo’s Lounge, Hugo’s Terrace, Hugo’s Pizza & Pasta, Hugo’s Pub, Hugo’s Burger Bar, Bacco By Hugo’s, Infinity By Hugo’s, Hugo’s Boutique Hotel 3* and H Hotel 4*) we strive to enlighten the senses through inspired settings, a high level of customer service, exceptional food quality, affordable prices, dynamic music concepts and state of the art video and audio systems. We form an integral part of the island’s entertainment industry, with all our venues centrally located in and around Paceville, Malta’s central hub for socializing and nightlife.
We are an ecosystem of brands and places, sharing the same culture of excellence and the same creative drive to exceed the expectations of our guests. Our ambition is based on five fundamental values shared by all our collaborators:
H – HIGH STANDARDS
U – UNWAVERING COMMITMENT
G – GROWTH AND LEARNING
O – OBJECTIVE DRIVEN
S – SUCCESS
Our employees are the core of what makes our group’s success, thus we care about their growth and aspirations by encouraging internal mobility, whether within functions or brands. We strive to provide leadership in shaping an inclusive culture that drives excellence, diversity, and innovation by supporting talent, engagement, and employee work experience.
Hospitality is a value of the future, and we intend to embody it. Would you like to become part of our vibrant team?
Day/Night Receptionist
Temps plein, Indéfini
Date de début du contrat:
Date d'entrée en fonction (au plus tard):
