Day/Night Receptionist
À propos du poste
Responsibilities:
-Approach all encounters with guests and employees in a friendly, service-oriented manner
-Assist the night auditor in analysing the revenue of the hotel
-Answer guest inquiries about hotel service, facilities and hours of operation
-Answer inquiries from guests regarding restaurants, transportation, entertainment, etc
-Complete any required reporting (financial and non-financial)
-Collaborate on and follow company policies, practices and procedures in order to maintain internal controls
-Deal with any issues arising on shift and report to the Front Office Manager
-Ensure logging and delivery of packages, mail and messages as needed to guests and meeting rooms
-Greet and welcome all guests approaching the Front Desk in accordance with Hotels' standards
-Handle check-ins and check-outs in a friendly, efficient and courteous manner
Qualifications & Assets:
-At least 2 years' experience working in a similar position
-Able to prioritize multiple tasks effectively and flexibility with work schedule to accommodate last minute requests
-Ability to work on a variable schedule including weekends and holidays
-Ability to integrate and work well in a team environment
-Excellent skills in Microsoft Office Suite, particularly Outlook, Word, and Excel
-Good telephone persona with a friendly and helpful demeanour
-Possess an eye for detail and ability to work under pressure
-Strong written and verbal communication skills
-Strong problem solving and trouble shooting skills
-Self-motivated with the ability to work in a fast-moving environment
- Département: Réception
À propos de vous
- Langue requise: Italien.
L'entreprise
Hugo’s Group is Malta’s premier hospitality and entertainment brand, bringing together vibrant nightlife destinations, a signature burger bar, and two cutting edge hotels. Built on a foundation of exceptional service and forward-thinking innovation, we continue to set new standards in guest experiences.
At Hugo’s Group, we offer rewarding career opportunities, competitive benefits, and a collaborative environment where teamwork is at the heart of everything we do. As proud holders of the Equality Mark certification, we are deeply committed to fostering an inclusive, supportive, and transparent workplace where every individual has the opportunity to thrive.
If you’re driven, energetic, and passionate about hospitality, join our dynamic team and play a key role in creating unforgettable experiences for guests from across the globe.
