培训主管

Hotel Brand: InterContinental
Location: China, Hainan, Sanya

Hotel: Sanya Haitang Bay Resort (SYXIC), No.128 North Haitang Road, Haitang Bay, 572013

Job number: 108708



 员工团队:

•       培训提名的整理及收集，培训资料的准备，场地的布置，培训记录及调查的完善。
• 建立培训资料库，包括集团培训资料，图书、日志和所有音像资料，协助培训师执行培训项目，实现员工个人发展。
  
  
• 建立并维护酒店培训记录系统，及维护及更新员工档案中员工培训证书的记录。
  
  
• 联合专业培训师，协助部门完成专业技能拓展培训。
  
  
• 设计并执行培训项目，满足部门特殊需求，确保培训计划得到有组织、有效地进行。
  
  
• 参加部门培训，评估培训效果。
  
  
• 协助部门培训师准备和组织部门培训，并给予评估。
  
  
• 准备月度培训报告，以供内部及审计查阅。
  
  
• 给部门培训师及时传达新员工入职信息，跟进及检查由部门培训师准备的新员培训文档，确保在每位新入职员工在入职前均已为其准备好培训文档。
  
  
• 实时更新和维护酒店后台区域心灵家园。
  
  
• 确保培训项目有效落实：新员工入职培训、宾客服务培训、语言培训、消防与生命安全培训、员工在职培训、外派培训，外部交叉培训，内部交叉培训。
  
  

宾客体验:

• 关注“心语”，并针对宾客意见及时调整酒店的对客服务培训，确保培训项目有效落实：宾客服务培训、语言类培训、其他有关客人需求的培训。

     企业责任:

• 绿色参与计划，并确保对新入职员工的绿色环保意识的培训，以及定期对员工的再培训。
• 积极参与公关部组织的社会慈善活动。

 

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.