Pre-Arrival Concierge Assistant (M/W/X) - Temporary contract - Le Châble
Le Collectionist
Val de Bagnes, Switzerland
Since 2014, we have been transforming holiday home rentals into an exceptional experience, combining the world’s most beautiful properties with unrivalled service.
Whether in legendary or unexpected destinations, we find the perfect home for each of our travellers. Every stay is carefully planned, crafted and fully personalised to offer a truly bespoke experience.
We build lasting relationships of trust with our clients and are redefining the standards of luxury holiday rentals to create memories that last long after the holiday is over ✨
Our teams are the key to our success. They design and create each trip as a unique project. Our local teams travel the world to select the most remarkable homes and ensure unrivalled hospitality and service at each destination.
✨ Key responsibilities :
1. Payments & Deal Management
Verify payments and assign them to the correct deals/follow up with the resort team for owner related payments.
Follow up with clients and manage their payments.
Track B2C and B2B2C deals
Manage Security Deposit releases
Manage and track owner pay-outs
2. KPI Monitoring & Reporting
Monitor and analyze the team’s KPIs, and update dashboards.
Update daily performance and activity figures.
Create various reports to improve the team’s conversion rate.
Create/update CRM reports according to the team’s needs.
Support the team for each “Regco” meeting for every destination and analyze KPIs for each.
3. Team & Administrative Support
Support the Bramble team (organizing their figures, managing their shared inbox).
Support the Front Desk team
Support for B2B2C inquiries from travel partners
Prepare materials for weekly meetings, sales meetings.
Update customer information and Cardex.
Strong rigor, organization, and attention to detail are essential.
Strong interest in the luxury, travel, and hospitality sectors.
Good written and verbal communication skills in English, French is a plus.
Autonomous, proactive, and able to work effectively as part of a team.
Proficient in office tools (Excel, Word).
Positive and flexible mindset, with a willingness to learn in a dynamic environment.
All our positions are open, on an equal skills basis, to employees with specific needs or accommodations related to a disability.
🫰 Perks :
🍽️ Meal vouchers.
💻 Company Mac computer.
🎂 One day off for your birthday.
🏡 Up to 2 days of remote work per week.
🎊 Year-round events (Christmas Party, Summer Party, etc.).
Fondée en 2014, Le Collectionist est l’entreprise leader en Europe dans la création de vacances sur mesure, rassemblant les maisons les plus extraordinaires et les expériences les plus inoubliables, pour les familles et les grands groupes convaincus que leurs vacances méritent d’être uniques, pleines de vie et partagées.
Notre collection s’étend parmi plus de 50 destinations iconiques, allant des bords de mer aux campagnes préservées, en passant par les sommets enneigés et les centres-villes animés. Les maisons Le Collectionist sont triées sur le volet, soigneusement sélectionnées pour leur personnalité, leur beauté et leur histoire unique. Chacune de nos propriétés est associée à une myriade de services, afin de créer le décor qui correspond vraiment à chaque groupe. Nous imaginons une autre manière de voyager : fluide, intimiste et avant tout, sans contraintes.
Nos concierges experts et nos équipes locales s’occupent de tout jusque dans les moindres détails, chefs d’orchestre de la logistique quotidienne, mais également des expériences les plus incroyables, ancrées dans les traditions et la culture de nos destinations. Qu’il s’agisse d’organiser un dîner à domicile avec un chef privé, de réserver une baby-sitter, de louer une voiture de collection ou de privatiser un musée, nous faisons de vos vacances de rêve une réalité.