Mercure Amsterdam City Hotel
Publiée
Duty Manager/ Front Office Intern
À propos du poste
Mercure Amsterdam City
Are you looking for an internship where no two days are the same? Do you enjoy working with people and creating memorable guest experiences? Then this internship at Mercure Amsterdam City could be perfect for you!
Mercure Amsterdam City is a dynamic 4-star hotel with 368 rooms, multiple meeting rooms, two restaurants, a spacious terrace, and a lively bar. We provide breakfast, lunch, dinner, room service, and a wide range of drinks—creating a vibrant environment for both guests and staff.
During this hands-on internship, you will gain experience in both Duty Management and Front Office operations, giving you a full overview of hotel operations.
As an intern, you will:
Be the first point of contact for guests, staff, and management
Handle guest check-ins and check-outs in a professional and welcoming manner
Support Guest Relations tasks, ensuring an excellent guest experience
Assist in handling complaints, turning challenges into positive outcomes
Act as a key link between departments, ensuring smooth communication
Stay informed about daily operations and ensure guests’ expectations are exceeded
Provide recommendations about Amsterdam and promote the ALL loyalty program
Prepare shift reports for management at the end of the day
You will learn to anticipate guest needs, respond to unexpected situations, and take on responsibility in a fast-paced hotel environment.
- Département: Responsable Hébergement
À propos de vous
You are currently enrolled in a Hospitality or Hotel Management program
You are looking for a practical internship (minimum 20 weeks)
You are available on weekdays and weekends, including morning and evening shifts
You are fluent in English (Dutch is a strong plus)
You are social, detail-oriented, and proactive
You enjoy going the extra mile to create a great guest experience
You won’t be alone—our warm and ambitious team will support you throughout your internship! As part of Accor, you will benefit from:
A monthly internship allowance €750
Meals during shifts (lunch or dinner)
Guidance from an experienced internship supervisor
A fun, diverse, and supportive team environment
Opportunities to learn, grow, and take initiative
Access to the hotel gym
Discounts on hotel stays within Accor
Trainings, workshops, and development opportunities
Free parking at the hotel
Many of our interns continue working with us after their internship, combining studies with hands-on experience.
Ready to start your internship journey with us?
Send your CV and motivation letter to:
Katie.enevoldsen@accor.com
- Langue requise: Anglais.
L'entreprise
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,500 hotels, 10,000 restaurants, and lifestyle destinations, in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart, Join us and become a Heartist®.
