Assistant Accommodation Manager
À propos du poste
Mount Juliet Estate, a Marriott Autograph Collection property, is a 5* Resort, set in 500 acres of rich and historic Irish countryside. Whether it is the elegant grandeur of a magnificent Georgian Manor or the chic sophistication of Hunter's Yard, our two residences draw on centuries of local Irish heritage to weave a rich tapestry of vibrant stories. We are proudly certified as a Failte Ireland Outstanding Employer, and we warmly welcome you to add your own experience to Mount Juliet Estate's ever evolving story.
We have a fantastic vacancy for an Assistant Accommodation Manager to join the team.
Key Responsibilities
* Support the Accommodation Manager in leading the daily operations of the Housekeeping Department, ensuring exceptional cleanliness, presentation and service standards across all guest rooms, public areas, meeting spaces and back-of-house facilities.
* Supervise, motivate and develop housekeeping teams to consistently deliver five-star service while maintaining productivity and operational efficiency.
* Conduct regular inspections of guest bedrooms and public areas, ensuring compliance with Marriott brand standards and the Estate's luxury service expectations.
* Coordinate daily room allocations, staffing levels and operational priorities to maximise efficiency while achieving departmental targets.
* Ensure all guest requests, concernsand special requirements are handled professionally, efficiently and with genuine hospitality to exceed guest expectations.
* Liaise closely with Front Office, Maintenance, Laundry and other departments to ensure seamless communication and outstanding guest experiences.
* Monitor maintenance issues, ensuring defects are reported promptly and followed through to completion.
* Maintain effective inventory control of housekeeping supplies, linen, amenities and equipment while managing costs responsibly.
* Ensure compliance with Health & Safety legislation, infection control procedures, fire safety regulations and company policies.
* Oversee lost property procedures, key control, security protocols and departmental documentation to maintain operational integrity.
* Assist with recruitment, onboarding, training, coaching and performance management of housekeeping team members.
* Monitor departmental KPIs, productivity, quality standards and guest satisfaction scores, implementing continuous improvement initiatives where required.
* Support the Accommodation Manager in achieving departmental budgets while maintaining exceptional service quality.
Candidate Profile
The successful candidate will demonstrate:
* Previous supervisory or management experience within Housekeeping or Accommodation in a four or five-star hotel environment.
* Strong leadership skills with the ability to motivate, coach, and develop high-performing teams.
* Excellent organisational, planning, and time-management abilities.
* Exceptional attention to detail and commitment to maintaining luxury hospitality standards.
* Outstanding communication and interpersonal skills with a genuine passion for guest service.
* Proven ability to work effectively under pressure within a fast-paced hospitality environment.
* Strong problem-solving and decision-making capabilities.
* A flexible approach to working hours, including weekends, public holidays, and varying shifts.
* Excellent knowledge of Health & Safety, COSHH, and hotel operational procedures.
* Professional appearance, positive attitude, and commitment to delivering exceptional guest experiences.
* A proactive mindset with a passion for continuous improvement and personal development.
Benefits
* Flexible Working Hours
* Employee Assistance Programme
* Marriott International Employee Discounts
* Staff Meals
* Uniform Provided
* Ongoing Training and Professional Development
* Complimentary Health Club Membership
* Supportive and Inclusive Team Environment
At Mount Juliet Estate, we believe our people are at the heart of everything we do. If you are passionate about luxury hospitality, committed to delivering exceptional guest experiences and ready to take the next step in your leadership career, we would love to hear from you
We have a fantastic vacancy for an Assistant Accommodation Manager to join the team.
Key Responsibilities
* Support the Accommodation Manager in leading the daily operations of the Housekeeping Department, ensuring exceptional cleanliness, presentation and service standards across all guest rooms, public areas, meeting spaces and back-of-house facilities.
* Supervise, motivate and develop housekeeping teams to consistently deliver five-star service while maintaining productivity and operational efficiency.
* Conduct regular inspections of guest bedrooms and public areas, ensuring compliance with Marriott brand standards and the Estate's luxury service expectations.
* Coordinate daily room allocations, staffing levels and operational priorities to maximise efficiency while achieving departmental targets.
* Ensure all guest requests, concernsand special requirements are handled professionally, efficiently and with genuine hospitality to exceed guest expectations.
* Liaise closely with Front Office, Maintenance, Laundry and other departments to ensure seamless communication and outstanding guest experiences.
* Monitor maintenance issues, ensuring defects are reported promptly and followed through to completion.
* Maintain effective inventory control of housekeeping supplies, linen, amenities and equipment while managing costs responsibly.
* Ensure compliance with Health & Safety legislation, infection control procedures, fire safety regulations and company policies.
* Oversee lost property procedures, key control, security protocols and departmental documentation to maintain operational integrity.
* Assist with recruitment, onboarding, training, coaching and performance management of housekeeping team members.
* Monitor departmental KPIs, productivity, quality standards and guest satisfaction scores, implementing continuous improvement initiatives where required.
* Support the Accommodation Manager in achieving departmental budgets while maintaining exceptional service quality.
Candidate Profile
The successful candidate will demonstrate:
* Previous supervisory or management experience within Housekeeping or Accommodation in a four or five-star hotel environment.
* Strong leadership skills with the ability to motivate, coach, and develop high-performing teams.
* Excellent organisational, planning, and time-management abilities.
* Exceptional attention to detail and commitment to maintaining luxury hospitality standards.
* Outstanding communication and interpersonal skills with a genuine passion for guest service.
* Proven ability to work effectively under pressure within a fast-paced hospitality environment.
* Strong problem-solving and decision-making capabilities.
* A flexible approach to working hours, including weekends, public holidays, and varying shifts.
* Excellent knowledge of Health & Safety, COSHH, and hotel operational procedures.
* Professional appearance, positive attitude, and commitment to delivering exceptional guest experiences.
* A proactive mindset with a passion for continuous improvement and personal development.
Benefits
* Flexible Working Hours
* Employee Assistance Programme
* Marriott International Employee Discounts
* Staff Meals
* Uniform Provided
* Ongoing Training and Professional Development
* Complimentary Health Club Membership
* Supportive and Inclusive Team Environment
At Mount Juliet Estate, we believe our people are at the heart of everything we do. If you are passionate about luxury hospitality, committed to delivering exceptional guest experiences and ready to take the next step in your leadership career, we would love to hear from you
- Département: Responsable Hébergement
L'entreprise
Mount Juliet Estate is a 5 Star Autograph Collection Hotel is located just 20 minutes from the Medieval city of Kilkenny. Built in 1752, It is one of Ireland’s oldest walled estates. Now the original manor and converted stables have achieved their own sense of timelessness as a luxury, boutique Hotel the Mount Juliet Estate balances its historic past with a chic, contemporary aesthetic.
The estate is home to two distinctive buildings. The oldest is The Manor House, which features all its original interiors, including its preserved stucco ceiling. While Hunter’s Yard, previously the estate’s stables, takes influences from its equestrian heritage to create a unique, modern stay. This lends itself to its now present offering, as a beautiful 125-bedroom accommodation resort with outstanding culinary accolades including two Michelin star chefs and an AA- 4 Rosette Restaurant.
