Full-Time Receptionist
À propos du poste
We have a fantastic vacancy for a Full-Time Receptionist to join the team.
Reporting to the Front of House Manager the role of the front office associate is to welcome guests as they arrive at the hotel.
Responsible for checking guests in and out, issuing keys, taking reservations by telephone or email, preparing bills and dealing with payments. To provide guests with information, answer their queries and deal with complaints.
Key Duties and Responsibilities
* To undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience.
* To build a good rapport with all guests and resolve any issues quickly and report any complaints to management, to maintain high quality customer service.
* To deal with guest requests to ensure a comfortable and pleasant stay.
* To be responsible for accurate and efficient with guest billing and billing procedures.
* To assist in keeping the hotel reception area clean and tidy at all times.
* To undertake general office duties, including correspondence, emails and filing
* To ensure that all reservations and cancellations are processed efficiently.
* To report any maintenance, breakage or cleanliness problems to the relevant manager.
Required:
* Minimum 6 months in a receptionist role
* Experience in Opera beneficial but not essential
* Excellent interpersonal skills, including a pleasant telephone manner
* Good administrative skills and the ability to use email and booking systems Good team working skills
* A friendly and welcoming approach
* High standards of dress and presentation
* Fluent level of English and eligible to work in Ireland.
Benefits Include:
* Competitive Pay
* Employee Assistance Program
* International Hotel discounts
* Staff Meal
* Uniform
* Training & Continuous Professional Development
* Complimentary Health Club Access
Why join our team?
* Be part of an award-winning, certified Best in Hospitality, globally recognized luxury hotel.
* Collaborate with a passionate and dynamic team dedicated to excellence.
* Enjoy competitive compensation, benefits, and opportunities for professional growth.
* Shape the future of an iconic brand while creating unforgettable guest experiences.
This is an excellent opportunity for an experienced individual to progress their career within a 5* Luxury Estate with a supportive and ambitious employer. We look forward to hearing from you!
Mount Juliet Estate is an Equal Opportunity employer
- Département: Réception
L'entreprise
Mount Juliet Estate is a 5 Star Autograph Collection Hotel is located just 20 minutes from the Medieval city of Kilkenny. Built in 1752, It is one of Ireland’s oldest walled estates. Now the original manor and converted stables have achieved their own sense of timelessness as a luxury, boutique Hotel the Mount Juliet Estate balances its historic past with a chic, contemporary aesthetic.
The estate is home to two distinctive buildings. The oldest is The Manor House, which features all its original interiors, including its preserved stucco ceiling. While Hunter’s Yard, previously the estate’s stables, takes influences from its equestrian heritage to create a unique, modern stay. This lends itself to its now present offering, as a beautiful 125-bedroom accommodation resort with outstanding culinary accolades including two Michelin star chefs and an AA- 4 Rosette Restaurant.
