Contact Centre Agent
À propos du poste
The best of your adventures is the one you have yet to sail!
Your Purpose
As Contact Centre Agent you will enjoy a varied role - you will enjoy supporting our Cruise guests to ensure that every experience is excellent - from supporting with booking queries, to helping with information requests - you will make a great difference to ensuring that customer satisfaction is achieved every time. You will also work in close collaboration with our esteemed travel partners, ensuring that they have all the information they need to support current and future guests of MSC Cruises.
Our Contact Centre is a busy, vibrant team who support our UK & ROI customer base, full training on our systems and the amazing cruises we offer will be provided by our dedicated in-house training team.
Your Impact
* Handles all inbound enquiries (phone or email) in line with service standards and procedures
* Uses our inhouse reservation systems to process sales by phone or email
* Promotes and upsells MSC Cruises products and services to generate revenue
* Assists clients/travel agents with specialist support and after-sales service, such as reservations changes, purchase of additional services and special requests
* Provides relevant information to enhance customer service and loyalty, helping them make an informed decisions about what holiday they book for themselves or their client
* Reports customer/agent feedback on web functionalities and content
* Assists with in-house support and training of new staff when required
* Participates in specific operational projects, as and when required
* Works in line with MSC Cruises Service Standards & Procedures
Your Journey so far
* Excellent verbal and written English skills
* Educated to 'GCSE' level standard or equivalent
* Working knowledge of Microsoft Office
* Experience working in the travel industry sector - in retail, reservations or customer service is preferred
* Some knowledge of the cruise industry and geographical knowledge of destinations featured by MSC Cruises
* Organisation and prioritisation skills
Your Essentials
* Full right to work in UK
Our commitment
We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet.
Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a global team that is pushing boundaries and achieving something remarkable. Your journey starts here
- Département: Téléphonistes-Standardistes
L'entreprise
MSC Cruises has grown exponentially since 2003. In such a short time, we have built a fleet of 22 modern and most environmentally advanced ships!
With our constant expansion, our fleet will grow in capacity with the arrival of seven new ships in three different classes by 2027.
One of our latest ships – MSC World Europa – was delivered in 2022, inaugurating the World Class. It is our largest cruise ship to date, with a capacity of over 6,700 passengers, served by more than 2,000 crew members.
In 2023 we inaugurated the MSC Euribia equipped with the best and latest environmental technology and bestowed with a highly-innovative design.
In 2023 MSC Cruises entered the Luxury segment by launching its first of four Explora Journeys ships.
Recruitment Prospects
With three new mega-ships and four Luxury ships to be built and delivered between 2023 and 2027, the biggest and most important challenge for MSC Cruises is to find, recruit and train a high number of new crew members needed to provide the service, fun and safety that have become hallmarks of MSC Cruises.
This massive project is already well under way. The Human Resources Team is not only working to recruit the best talents but is also visiting our manning agencies and hiring partners around the world to ensure that the right people and facilities are in place to prepare this ‘army’ of new crew members for their life at sea.
We need motivated and ambitious crew members who work with passion and understand the value of a smile.
Join our team and see how much you can grow!
Contact Centre Agent
Plusieurs emplacements
Temps plein, Indéfini
Date de début du contrat:
