MSC Cruises

Publiée

Journey Experience Center Ambassador

À propos du poste

Where passion meets opportunity

Discover your journey into the extraordinary.

Job Purpose

Explora Journeys is a vibrant, cosmopolitan, European luxury brand, imagined in the heart of Swiss Hospitality and luxury in Geneva. Leveraging our parent company MSC Group's hundreds of years of maritime expertise, our fleet of ships have been built and designed differently to uniquely transform and redefine the cruise experience, creating a category of its own, appealing to the next generation of luxury travellers. The Explora Experience Centre Ambassador is a role for passionate, enthusiastic, friendly guest experience individuals who enjoy being part of a dynamic team, learning new skills, and a keen desire to make a difference while contributing to the future of a start-up brand.

Key Accountabilities

* Book all aspects of the guest journey including but not limited to Journeys (cruise itineraries), Destinations (shore) experiences, pre/post travel and hotels;
* Provide best in class luxury service to our Travel Advisors and to guests, hosting them via phone, Video Chat, e-mail, chat, and/or in person;
* Support the Global Sales Organization by building strong relationships with our Travel Advisor and Guest community;
* Be an expert and reference in the use of our technology systems, Salesforce and Versonix Seaware to deliver personalised guest experience;
* Provide feedback on the quality and efficiency of customer support processes and be able to suggest enhancements when they see fit.

Qualifications (skills, competencies, experience)

* At least 1-year experience in a contact centre within travel or luxury hospitality company;
* Fluent in oral and written English and German; any other European Language is a plus;
* Comfortable using IT systems on a daily basis (knowledge of Versonix Seaware and Sales Force an advantage);
* Experience supporting our guests via phone, E-mail, chat, and/or in person;
* Confident speaking on the phone and excellent problem solving skills;
* Willing to work full time on shifting schedules, including weekends to support global markets and time-zones.

Visa requirements (if any)

* Right to work in Italy.
At Explora Journeys, we are redefining luxury ocean travel - where discovery, well-being, and a deep respect for the seas come together in harmony.
We seek passionate professionals who share our vision of a more immersive, transformative way to discover the world's most inspiring destinations by sea.
Are you ready to turn your passion into something extraordinary? Join us at Explora Journeys, where an ocean of opportunities awaits. Your journey to the Ocean State of Mind starts here

Département: Autre

L'entreprise

MSC Cruises has grown exponentially since 2003. In such a short time, we have built a fleet of 22 modern and most environmentally advanced ships!

With our constant expansion, our fleet will grow in capacity with the arrival of seven new ships in three different classes by 2027.
One of our latest ships – MSC World Europa – was delivered in 2022, inaugurating the World Class. It is our largest cruise ship to date, with a capacity of over 6,700 passengers, served by more than 2,000 crew members.

In 2023 we inaugurated the MSC Euribia equipped with the best and latest environmental technology and bestowed with a highly-innovative design.

In 2023 MSC Cruises entered the Luxury segment by launching its first of four Explora Journeys ships.

Recruitment Prospects
With three new mega-ships and four Luxury ships to be built and delivered between 2023 and 2027, the biggest and most important challenge for MSC Cruises is to find, recruit and train a high number of new crew members needed to provide the service, fun and safety that have become hallmarks of MSC Cruises.

This massive project is already well under way. The Human Resources Team is not only working to recruit the best talents but is also visiting our manning agencies and hiring partners around the world to ensure that the right people and facilities are in place to prepare this ‘army’ of new crew members for their life at sea.

We need motivated and ambitious crew members who work with passion and understand the value of a smile.

Join our team and see how much you can grow!