Reservation Agent

TASKS, And DUTIES

- MAXIMIZED HOTEL REVENUE AND GUEST SATISFACTION

- Greets guests over the phone in a friendly, courteous manner

- Records reservation information accurately; identifies and records group and transient business codes

- Informs other departments of VIP arrivals
- Identifies commissionable reservations and secures required information
- Records and processes deposit information
- Identifies and records special billing instructions; approves credit after consultation with the Revenue Manager.
- Files all reservations in a systematic order for easy referral
- Contributes to maximum occupancy of the hotel by assisting in maintaining accurate inventory control for rooms
- Records requests for special accommodations and suites
- Advises and assists Front Office Manager to notify Radisson Worldwide Reservations Center of rates and availability status
- Assists with the preparation of the four day forecast and VIP list
- Achieves maximum occupancy and average rate by utilizing yield management
- Uses up-selling techniques
- Handles all special requests appropriately
- Pre-blocks all special requests or VIP accommodations accurately
- Keeps Front Office Manager informed of new group bookings
- Utilizes guest history files for personalized service at the hotel
- Maximizes customer satisfaction and hotel revenue by promoting hotel restaurants and other services and facilities to guests
- Deals with assigned incoming correspondence, faxes and reservation messages in a timely and accurate manner
- Acknowledges assigned reservation faxes and messages
Practices 'Yes I Can' attitude

Minimum 3/4 years in the same position in a 4/5 star hotel.

. Having a good knowledge in the opera pms system.

· Natural attitude towards providing excellent quality service.

· Good command of English Language and Arabic.

· Age – 25 to 30 years

· Able to work under pressure in a fast paced, dynamic and challenging work environment.