Guest Relations Manager

Company Description

We are far more than the worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor every chapter of your story is yours to write, and together we can imagine tomorrow’s hospitality.

Rixos Bab Al Bahr is a luxury hotel chain providing a traditional Turkish hospitality in an excellent manner. changing the concept of a real luxury by giving a new meaning of the all-inclusive holiday concept through providing a unique experience.

SALARIES AND BENEFITS

• Competitive Salary
• Duty Meals provided; breakfast/lunch/dinner/midnight meal + coffee breaks
• Vacation tickets /benefits provided by the hotel
• Medical Insurance Provided

Job Description

We are seeking an exceptional Guest Relations Manager to join our team in the beautiful destination. As the face of our hotel, you will play a crucial role in ensuring our guests have an unforgettable experience from check-in to check-out.

• Lead and inspire the front office team to deliver exceptional customer service
• Manage guest inquiries, special requests, and complaints with professionalism and empathy
• Oversee the check-in and check-out processes, ensuring efficiency and guest satisfaction
• Coordinate with other departments to fulfill guest needs and resolve any issues promptly
• Implement and maintain guest loyalty programs to encourage repeat visits
• Monitor and analyze guest feedback to continuously improve service quality
• Organize and conduct regular team meetings and training sessions
• Manage VIP guest arrivals and ensure personalized experiences
• Develop and maintain relationships with key partners and local businesses
• Stay informed about local attractions and services to provide expert recommendations to guests
• Ensure compliance with hotel policies, procedures, and safety regulations
• Participate in the development and implementation of marketing strategies to enhance guest experience.

Qualifications

• Proven leadership experience in front office operations within a luxury hotel environment
• Strong knowledge of Opera PMS or equivalent property management systems
• Bachelor's degree in Hospitality Management or related field preferred
• Fluency in English and additional languages are asset. (Russian/Arabic)
• Exceptional interpersonal and communication skills with a customer-centric approach
• Demonstrated ability to handle guest complaints and resolve issues effectively
• Strong organizational and multitasking skills with attention to detail
• Excellent problem-solving abilities and decision-making skills
• Team leadership experience with the ability to motivate and develop staff
• In-depth knowledge of hospitality industry standards and best practices
• Familiarity with local attractions, culture, and services
• Flexibility to work varying shifts, including weekends and holidays
• Proficiency in Microsoft Office suite and hotel management software
• Ability to remain calm and professional in high-pressure situations