Rixos Premium Seagate

Publiée

Telecommunications Agent

À propos du poste

With its stunning location at Sharm El Sheikh, Rixos Premium Seagate offers a luxurious retreat overlooking the shimmering red sea. The hotel offers an All-Inclusive concept combining exceptional restaurants and bars, top-class entertainment venues that also provide a variety of dining experiences and superb wellness and sports facilities. Rixos Premium Seagate offers stylish rooms and suites with direct access to the private beach, and state-of-the-art conference and banquet venues.

A beautiful beach, delicious food with top-quality service restaurants with luxurious buffets, pools, Rixy Club exclusively for children and live entertainment all await your ultimate holiday experience.

Rixos Premium Seagate is located 18 km from Naama Bay, 25 km from the old market of Sharm El-Sheikh and 9 km from Sharm El-Sheikh

We are looking for a professional and customer-focused Telecommunications Agent to join our team in Sharm El-Sheikh, Egypt. In this role, you will be the primary point of contact for our customers, providing exceptional support and resolving telecommunications inquiries with efficiency and empathy. You will handle inbound and outbound calls, manage customer accounts, and ensure every interaction reflects our commitment to service excellence.

Answer incoming customer calls and respond to inquiries regarding telecommunications services, billing, technical issues, and account management
Troubleshoot basic technical problems and provide clear, step-by-step guidance to customers
Process customer requests including service activations, upgrades, cancellations, and account modifications
Maintain accurate and detailed records of all customer interactions using CRM systems and ticketing platforms
Identify customer needs and recommend appropriate telecommunications products and services
Handle customer complaints with professionalism and work toward swift resolutions
Escalate complex issues to specialized departments while keeping customers informed of progress
Meet or exceed performance targets for call handling time, customer satisfaction ratings, and first-call resolution
Collaborate with team members and other departments to ensure consistent service delivery
Stay current with company policies, procedures, and telecommunications product offerings

Département: Autre

À propos de vous

Proven customer service experience, preferably in a call center or telecommunications environment
Excellent verbal and written communication skills in English; Arabic language proficiency is preferred
Strong interpersonal and active listening skills with the ability to remain calm under pressure
Proficiency with CRM software, ticketing systems, and telecommunications platforms
Ability to multitask and manage multiple customer interactions simultaneously
Problem-solving mindset with attention to detail and accuracy
Familiarity with telecommunications products, services, and basic network concepts (preferred)
Ability to work flexible schedules, including evenings and weekends as needed
Professional demeanor with a customer-first attitude and commitment to service excellence
Typing proficiency and comfort with computer-based systems

Langue requise: Anglais.

L'entreprise

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,500 hotels, 10,000 restaurants, and lifestyle destinations, in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart, Join us and become a Heartist®.

Voir le profil