Front Office Manager
À propos du poste
- Deliver an outstanding guest arrival and departure experience, ensuring service excellence and adherence to brand and operational standards.
- Personally welcome guests, oversee check-in and check-out processes, and ensure guests are comfortably settled.
- Lead, coach, and support the Front Office team to consistently deliver warm, professional, and personalized service.
- Maintain clear, professional, and open communication with guests to assist with inquiries, reservations, and special requests.
- Ensure all daily front office tasks, reports, and procedures are completed accurately and on time.
- Handle guest feedback, concerns, and complaints promptly and professionally, ensuring effective resolution and guest satisfaction.
- Maintain accurate guest accounts and oversee daily front office reporting and cash handling procedures.
- Prepare and manage team rosters efficiently to align with operational needs and budget requirements.
- Support the Hotel Manager during the pre-opening phase, including recruitment, training, and onboarding of front office team members.
- Knowledge in Opera System.
Contract until 31.10.2026. Might be extended.
Staff Accommodation Upon Availability
Free Shuttle
Meal at House Canteen
- Département: Direction
À propos de vous
- Langues requises: Italien et Anglais.
L'entreprise
One of Italy’s most enchanting secrets, San Clemente Palace Venice is a city resort located on its own island in the Venice lagoon, just 10 minutes from San Marco Square via the hotel’s complimentary boats, awarded ‘Best Hotel in Venice’ and ranked among the Top 20 Hotels in the World by the Condé Nast Traveller Readers’ Choice Awards 2025.
A tranquil sanctuary on the doorstep of Venice, San Clemente Palace Venice is one of Italy’s most enchanting secrets. The stately resort immerses guests in the drama, glamour, and heritage of Venice. The 900-year-old landmark property is comprised of a series of beautifully restored monastery buildings, as well as a 12th century chapel, and nearly 6 acres of ancient gardens, courtyards and terraces boasting breathtaking views of the city on the horizon.
San Clemente Palace Venice has 32 special and 34 junior suites, and 130 luxury rooms in which Venetian decorations blend with legacy design elements, while typical high Venetian ceilings create a sense of home. San Clemente Suite is selected as the “Europe's Leading Hotel Suite” in 2018.
The hotel features three bars and three special restaurants, including a signature restaurant with terraces overlooking the lagoon. San Clemente Palace Venice’s executive chef masterfully creates epicurean aquarelles beyond expectations that depict delicacies from the Adriatic Sea, and culinary inspirations of modern Venetian and East Mediterranean origin.
San Clemente PalaceVenice also features the Europe’s Best Hotel Spa 2019 award winner Merchant of Venice SPA. The unique spa experience offers a luxurious couples suite, and indulgent wet area with sauna, steam bath and showers, together with a hair salon.
The hotel’s heated outdoor swimming pool is the ideal location for a refreshing break during the entire season. The hotel also features a great range of fitness facilities, 1,500-metre jogging path through the centuries-old park, the pitch-and-putt course and the tennis court.
