Revenue Manager

At Shangri-La Singapore we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.

Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt, the Shangri-La Hotel, Singapore is a tranquil, sophisticated urban retreat whether travelling for business or leisure. It features 792 luxurious guestrooms and suites across three distinct wings, which include unique family-themed rooms, supported by a host of dedicated family-focused amenities.

We are looking for aRevenue Managerto join our team!

As aRevenue Managerwe rely on you to:

• Drive Market Share and Revenue Performance through proper pricing, inventory controls and mix management.
• Develop overall pricing strategy to include all market segments and distribution channels.
• Effectively manage inventory and pricing strategy on all distribution channels including Branded Web, 3rd Party Sites (OTAs), Customer Contact Centers (CCC), and Global Distribution Systems (GDS).
• Review and analyze STR data on a daily/ weekly and monthly basis. Identify and implement strategies for future demand scenarios.
• Pro-actively identify and analyze peak days and shoulder days taking into consideration past performance as well as new industry trends. Possible strategies include LOS restriction, price decisions, yielding, oversell etc.
• Support analysis of information for creating and driving fact-based business decisions and strategies
• Effectively communicate the current selling strategies and necessary updates to the impacted departments including but not limited to Food & Beverage Department, Front Office, Sales & Marketing, Catering Departments, Reservations Department.
• Provide hotel team with regular updates on hotel performance at minimum to include market share, market segmentation, channel metrics, etc.
• Responsible for effective implementation and compliance with Shangri La Revenue Management/Optimization Standards.
• Complete understanding and effective execution of all current IDEAS and future RM tools. Includes PMS (Opera), Delphi Sales & Catering, Smith Travel reports, Channel Reports, Pace reports, Hotelligence Report, Blue print Reports and any new tools or reports developed.