Service Leader - Floor 主管-楼层

Shangri-La Yuanqu, Suzhou 苏州园区香格里拉

Featuring 303 contemporary guestrooms and suites, Shangri-La Yuanqu, Suzhou, commands a prime location within the integrated GCL Plaza commercial complex at Suzhou Industrial Park. Adjacent to the serene Jinji Lake and within close proximity to Suzhou’s cultural attractions and entertainment, the hotel serves as a peaceful urban retreat.

苏州园区香格里拉位于苏州工业园区协鑫广场综合体内，地理位置优越，共有303间现代风格的客房及套房。酒店邻近风景秀美的金鸡湖景区，又可方便前往苏州市内文化及娱乐去处，是繁华都市中的一处清雅桃源。

We are currently looking for aService Leader - Floor:

我们正在寻找一位主管-楼层

As aService Leader - Floor, we rely on you to:

作为主管-楼层，我们希望您承担以下职责：

• To have complete knowledge of Shangri-La’s standards operating policies and procedures.
• To have complete knowledge of the Shangri-La’s experience and Group Specifications.
• Checks on the completion and the quality of the Room Attendant’s work.
• Follows up on outstanding work orders with the Eng. Department.
• Clearly and accurately prepares maintenance requests for Engineering Department action.
• Completes inspection check lists for assigned areas.
• Conducts daily inspections of grooming and appearance. Maintains proper conduct standards, conducts individual counseling when required.
• Ensure Room Attendant work assignments are completed.
• Recommends improvements in attendance work procedures.
• 具有全面的香格里拉标准的运做政策及程序方面的知识。
• 具有香格里拉质量标准、服务标准及集团规范之运做知识。
• 检查客房服务员工作完成情况和质量。
• 与工程部一起跟进特别值得关注的工作单记录每日工作分配。
• 开具清晰、准确的维修要求，以便工程部运作。
• 记录每日工作分配。
• 完成所负责工作区域的检查清单。
• 每日督导员工的仪容仪表及工作表现。保证操作标准, 需要时, 进行个别指导
• 确保楼层服务员完成所分配的工作。
• 对员工的工作程序予以提示，以便于不断提高工作质,量及效率。

We are looking for someone who has:

候选人应具备以下能力：

• Has good organizational skills
• Has experience in hotel environment
• Enjoys interacting with people
• Mature and has good logic.
• 具有良好的组织能力
• 拥有酒店工作经验
• 乐于与人沟通交流
• 成熟及良好的逻辑思维能力

By applying to this position, you have read, understood and agreed to our Data Protection Policy. (if the hyperlink does not navigate you to the policy, please copy this URL and view in web browser: https://www.shangri‐la.com/group/careers/data‐protection )

通过申请此职位，您已阅读、理解并同意我们的数据保护政策。（如果超链接无法将您导航到策略，请复制此URL并在web浏览器中查看： https://www.shangri-la.com/group/careers/data-protection )