Waitress

Job Qualifications

Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience in hotel operations. Good customer service, communications and interpersonal skills are a must.

Key Areas of Responsibilities

1. Customer Service
› Directs and coordinates all marketing activities and to communicate these activities throughout the hotel.
› Ensures the delivery of brand promise and provides exceptional guest service at all times.
› Provides excellent service to internal customers in other departments as appropriate.
› Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
› Maintains positive guest and colleague interactions with good working relationships.
› Establishes a rapport with guests maintaining good customer relationships.

2. Operational
› Ensures that minimum brand standards have been implemented.
› Works closely with other Outlet employees in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
› Works in a supportive and flexible manner with other departments.
› Maintains par stocks of all equipment and guest supplies as required.
› Seats, takes orders and serves food and beverage to guest according to the established sequence and procedures.
› Presents menu, answers enquiries and makes suggestions regarding food, beverage and service to restaurant guests.
› Clears and resets counters or tables at conclusion of each course.
› Fully conversant with all aspects of the Micros System.
› Computes bill and accepts payment.
› Performs the function of cashier as required.
› Verifies cash received ensuring only genuine money been collected.
› Verifies all credit cards presented by guest before to validity of the card.
› Strictly adheres to all policies and procedures issued by the Finance with regard to cashiering and cash handling.
› Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and up sell alternatives.

3. Personnel
› Supports the reinforcement of GHM's Values.
Food & Beverage

4. Other Duties
› Attends and contributes to all training sessions and meetings as required.
› Exercises responsible behavior at all times and positively representing the hotel team.
› Maintains strong, professional relationship with the relevant representatives from competitor hotels, business partners and other organizations.
› Reads the hotel's Employee Handbook and has an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to computer resources, fire, hygiene, health and safety.
› Ensures high standards of personal presentation and grooming.
› Responds to changes in the Food and Beverage function as dictated by the industry, company and hotel.
› Carries out any other reasonable duties and responsibilities as assigned.

5-star experience in luxurious hospitality.