Front Desk Agent
À propos du poste
POSITION SUMMARY
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
- Département: Réception
À propos de vous
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
- Langues requises: Anglais et Italien.
L'entreprise
Venice's newest luxury hotel. Modern. Elegant. Residential.
Avant-garde in outlook and design, The St. Regis Venice merges striking, modern interiors with its historic provenance as the best address in the city. Flanked by the Grand Canal with views across iconic landmarks, the hotel has stood in this privileged position for over a century and a half. Stylish design, intelligent technology and St. Regis Butlers cultivate an environment of impeccable comfort in 130 guestrooms and 39 suites, a selection of which graced with private terrace. The preserve for relaxation and socializing, our Italianate garden presents access to a range of dining and beverage options at Gio’s Restaurant and Terrace, the St. Regis Bar and at Arts Bar. A choice of areas transform easily to host up to 110 guests for celebrations, weddings and meetings, while the SPA Suites and an Exercise Room provide avenues for unwinding. Behind the hotel, luxury boutiques and contemporary art galleries lead the visitor to Teatro La Fenice and the treasures of Piazza San Marco, just four minutes away.
