OCEAN - Associate General Manager
À propos du poste
ROLE OVERVIEW
- Part of our Hotel Administration team on our Ocean vessels, the Associate General Manager as second in charge of the hotel operation, is responsible for overseeing and controlling the ship’s entire financial operation including revenue, cost management, guest, and crew administration, in accordance with Viking’s STAR Service Standards. The Associate General Manager is required to implement, manage, and maintain all service standards on board.
- The Associate General Manager reports to Hotel General Manager.
WHAT YOU WILL DO ON BOARD
- Responsible for Revenue and cost control and adherence to set budgets.
- Overseeing the ship financial operation, reporting and statistics and internal auditing as required, including accounting, payroll, and cruise closing.
- Ensure that all Hotel Department operations are conducted economically, in alignment with financial targets.
- Overseeing and accountability for ship’s funds and cash availability.
- Receive weekly inventory reports from all sources in the Hotel Department, ensuring that supplies are sufficient but not excessive.
- Responsible for the accurate submission of Cruise End financial reports.
- Plan all Shop/Concessionaire’s events with Department Heads.
- Overseeing sale of shore excursions and tour dispatches.
- To be familiar with the legal aspects of Crew employment, Health and Safety at work, the company’s SMS and Environmental Policies and all other company directives governing the administration of Crew and Port Operations.
- Active involvement and ownership in all F&B outlets including quality and service assurance by identifying flows and establishing a healthy and effective training routine.
- Inventory of all food, beverage, expendable and consumable items conduct monthly inventory check every month in conjunction with the HOD’s.
- Ensure that the loading process is followed and quality assurance in combination with accurate deliveries.
- Lead and support a multi-cultural team, maximizing crew satisfaction, productivity, and retention.
- Accommodation in a crew cabin on board the ship.
- WHY JOIN VIKING? Elevate Your Career Regardless of where you are on your career journey, Viking can help you in reaching new destinations with: • Paid training program in skills and approach to premium hospitality services • On-the-job coaching to help you advance rapidly • A lifelong network of hospitality professionals from many different countries • Internal transfer opportunities to River, Ocean and Expedition ships On board our ship • Lodging, meals, unlimited Wi-Fi, uniforms, and laundry are free of charge for all crew members • Travel to/from the ship provided by Viking • Crew-only deck, dedicated recreational spaces and activities • Access to use the guest fitness center during certain hours Employee benefits • Referral program • Loyalty bonuses • Tax-free salary
- Département: Revenue Management Relations client Direction Administration
À propos de vous
ABOUT YOU
- Diploma from international recognized hotel school or university
- Min. 5 years Food & Beverage Manager or Assistant General manager or higher in a luxury/ premium property, with a minimum of 3 years of ships and managing experience in this position or higher
- Financial background and Exposure to Budgeting and financial analysis
- Proven public health knowledge
- Completed appropriate HR training, craft training or equivalent
- Excellent English skills in both writing and speech, other languages a plus
- Service and detail oriented with a strong guest focus
- Excellent management, organizational and communication skills
- Flexibility and stress resistance, team player, commitment, positive personality, professional appearance, hands-on approach
- Exceptional leadership qualities to lead a multicultural team to success
- Langue requise: Anglais.
L'entreprise
THE VIKING STORY
Viking was founded in 1997 and provides destination-focused voyages on oceans, rivers and lakes around the world. Designed for experienced travelers with interests in science, history, culture and cuisine, Chairman Torstein Hagen often says Viking offers experiences for The Thinking Person®.
Viking has more than 250 awards to its name, including being rated #1 for Rivers, #1 for Oceans and #1 for Expeditions by Condé Nast Traveler and voted at the top of its categories by Travel + Leisure. No other cruise line has ever received these same honors by both publications at the same time.
