Líder de Alojamiento

Wyndham is now seeking a Líder de Alojamiento to join our team at Wyndham Tamarindo in Tamarindo, Guanacaste.

Propósito

La misión fundamental del líder de alojamiento es organizar, dirigir y controlar el área de recepción, gestionar la oferta de habitaciones, teniendo en cuenta las reservas, entradas, salidas, facturación y situaciones especiales (cambios, overbooking, no shows, etc.) y optimizar los recursos materiales y humanos de los que dispone con el objetivo de ofrecer mejor calidad de servicio al cliente, más satisfacción a los trabajadores y la máxima ocupación y producción del hotel

Principales funciones & responsabilidades

Velar por el buen conducir del departamento de recepción siendo este su responsabilidad primordial, así como el buen trato a los colaboradores

 

Ser responsable del departamento de ama de llaves, siendo este su responsabilidad primordial, así como el buen trato a los colaboradores

 

Desarrollar e implementar los procedimientos de su departamento como el dominio del PMS Opera, gestionar la contabilidad financiera y los presupuestos, resolver de forma rápida y educada las quejas y reclamaciones de los huéspedes para proporcionar una experiencia del huésped positiva, organizar y participar en las reuniones del departamento, distribuir comunicaciones y objetivos al personal de recepción, formar al personal de recepción en los estándares y procedimientos de servicio y supervisar su labor, maximizar la ocupación de las habitaciones, ofrecer tarifas competitivas y optimizar los ingresos a través de actividades de ventas y marketing, monitorizar y supervisar los procedimientos de calidad, limpieza y salud y seguridad de todos los departamentos de atención al público a través de inspecciones diarias

 

Llevar adelante el programa de desarrollo ama de llaves

 

Elaborar el cronograma y horarios de trabajo con el objetivo de asegurar cubrir todos los turnos con el personal suficiente para llevar a cabo el servicio

 

Educación & experiencia

• Formación universitaria en Hostelería y/o Turismo/ o similar
• Experiencia mínima de 3 años en puesto similar 
• Dominio avanzado del idioma inglés
• Dominio de paquete Office
• Gestión de personal de recepción

COMPANY OVERVIEW:

 

Wyndham Hotels & Resorts is the world’s largest hotel franchising company by the number of properties with approximately 9,200 hotels across over 95 countries on six continents. Through our network of approximately 872,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company’s mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 24 hotel brands—think household names like Wyndham, La Quinta, Ramada, Days Inn and Super 8—Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count on Me culture, commitment to flexibility and core values of Integrity, Accountability, Inclusivity, Caring and Fun are just part of what continues to make Wyndham an award-winning best place to work.

 

Job Location: Wyndham Tamarindo, 200 Meters East 800 Meters North, Tamarindo, Guanacaste  50309
Employment Status: Full-time

Employment Disclaimer

In some locations around the world, Wyndham Hotels & Resorts manages hotel properties on behalf of a third party owner. At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotels & Resorts performs recruiting and hiring functions on behalf of the owner. I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotels & Resorts where Wyndham Hotels & Resorts is serving only as the recruiter and will not be my actual employer.



What we expect from you

You will play an important part in our mission to make travel possible for all by:

∙ Being responsive, respectful and delivering great experiences to our guests, partners and communities.

∙ Foster an inclusive environment where individuals feel empowered to bring their authentic selves to work and share their diverse perspectives.

∙ Bring your best every day and strive to exceed expectations in all you do.

What you can expect from us

With Wyndham Hotels & Resorts, you can expect a fulfilling career to include:

∙ Growth opportunities through best-in-class training and career development, leadership training, mentorship opportunities and educational support.

∙ Competitive salary and benefits.

∙ Team member benefit programs that focus on nutrition, exercise, lifestyle management, physical and emotional wellness, financial health, and the quality of the environment in which all team members work and live.

∙ A Culture of Diversity & Inclusion - Our inclusive culture infuses different perspectives that reflect our diverse customers and communities around the world.

About Wyndham

Wyndham Hotels & Resorts is the champion of the everyday traveler.  Every day, we work to make hotel travel possible for all. With more hotels than anyone else, we offer the largest and widest collection of hotel experiences in the world. So wherever and however people travel, Wyndham will be there to welcome them.