Guest Experience Associate
À propos du poste
Xara Collection are looking for a friendly and professional Guest Experience Associate to ensure an exceptional stay for our guests. This role focuses on delivering outstanding customer service, handling guest inquiries, and creating memorable experiences. The ideal candidate will have strong communication skills, a passion for hospitality, and a proactive approach to guest satisfaction.
Key Responsibilities:
- Welcome guests upon arrival and ensure a smooth check-in and check-out process.
- Assist guests with inquiries, reservations, and special requests.
- Provide personalized recommendations and enhance the guest experience.
- Handle complaints and resolve issues promptly to maintain high satisfaction.
- Collaborate with hotel departments to ensure seamless service.
- Maintain up-to-date knowledge of hotel offerings and local attractions.
- Département: Réception
À propos de vous
Requirements:
- Previous experience in hospitality or customer service preferred.
- Excellent communication and problem-solving skills.
- Friendly, professional, and guest-oriented demeanor.
- Ability to multitask in a fast-paced environment.
- Proficiency in hotel management systems is a plus.
- Langue requise: Anglais.
L'entreprise
The Xara Palace Relais & Châteaux is an exclusive family-run boutique hotel hidden away in the medieval city of Mdina, the old capital of Malta. Perched on centuries-old bastions, and surrounded by stunning baroque architecture, this 5-Star hotel caters for the individual traveller, mini-groups and corporate travellers. Secluded and private, it provides the perfect setting for weddings and honeymoons.
Housed within the walls of a 17th Century Palazzo, sensitively restored to reflect its former glory, The Xara Palace boasts seventeen individually designed rooms and suites. Featuring unique pieces of antique furniture and paintings, each room or suite sets the scene for an unforgettable holiday experience.
The Xara Palace is the only Maltese hotel associated with Relais & Châteaux, a family of independent hotels and restaurants from ‘all around the world, unique in the world’, that fulfil the prerequisites of character, courtesy, calm, charm and cuisine.
