Bartender

Summary of Position 

A bartender must be friendly, outgoing, and possess strong communication skills, playing a  key role in delivering an exceptional guest experience. Consistency is essential to maintaining  a positive atmosphere. The bartender should follow recipes accurately, stay organized, and  think quickly while remaining composed under pressure. Being attentive to guests,  demonstrating a strong sense of timing, and maintaining a professional appearance are  essential qualities. Dedication, integrity, and honesty should be displayed in all aspects of the  role. 

Key Performance Areas (KPAs) 

• Guest Service & Interaction 

• Drink Preparation & Service 

• Bar Operations & Maintenance 

• Order Processing & Cash Handling 

• Stock & Inventory Management 

Duties & Responsibilities 

Guest Service & Interaction 

• Welcome each guest personally within 30 seconds of arrival. 

• Communicate with guests using clear, enthusiastic words, tone, and body language. • Answer questions about food, beverages, and other restaurant services. Drink Preparation & Service

• Mix, garnish, and serve alcoholic and non-alcoholic beverages following standard  recipes. 

• Learn and remember guests’ names, occupations, and favorite drinks to personalize  their experience. 

• Keep current bar tabs in front of guests at all times for transparency. Bar Operations & Maintenance 

• Work with team members to keep all areas clean, organized, and stocked to standard. • Arrange bottles and glasses to maintain an attractive and organized display. • Wash and sterilize stemware to ensure cleanliness and quality service. Order Processing & Cash Handling 

• Punch drink orders into the system immediately for accurate tracking. • Collect payments from guests for drinks served at the bar and provide change as  needed. 

Stock & Inventory Management 

• Perform periodic stock counts to ensure sufficient supply levels. 

• Replenish bar stock and ensure all ingredients and supplies are readily available. Additional Responsibilities 

• Perform other duties as assigned to support seamless bar operations. 

Key Performance Indicators (KPIs) 

• Guest complaints are promptly addressed and reduced over time. 

• All policies, procedures, and guidelines are 100% applied. 

• High commitment to schedule and work responsibilities. 

• Bar performance targets are consistently met. 

Qualifications 

• Basic mathematical skills, handle money and give correct change. 

• Basic reading skills. 

• Basic computer skills. 

• Basic knowledge of beer, wine and spirits, and be familiar with standard drink recipes. • Excellent communication skills. 

• Multi-task oriented. 

• Knowledge of workplace safety procedures Knowledge of relevant computer  applications 

Core Competencies 

• Achievement & Initiative – Strives for excellence, takes proactive steps to improve  processes, and works toward achieving goals.

• Effective Communication & Interpersonal Skills – Clearly conveys ideas, actively  listens, builds strong relationships, and collaborates effectively. 

• Decision-Making & Judgment – Analyzes situations, considers options, and makes  sound, informed decisions with critical thinking. 

• Flexibility & Adaptability – Adjusts to changing priorities, handles challenges  effectively, and remains open to new approaches. 

• Attention to Detail & Problem-Solving – Ensures accuracy, identifies challenges, and  develops effective solutions. 

• Time Management & Commitment – Prioritizes tasks efficiently, meets deadlines, and  demonstrates reliability in schedules and responsibilities. 

• Teamwork & Diversity Orientation – Supports colleagues, fosters collaboration, and  respects diverse perspectives in a positive work environment. 

Essential Physical Requirements 

• Walks and stands during entire shift. 

• Continuously reach, bend, lift, carry, stoop and wipe. 

• Remain stationary for long periods of time. 

• Frequent washing of hands. 

• Be Able to lift up to 20 Kg. 

• Hazards may include, but are not limited to, slipping and tripping. 

• Must be of legal age to serve liquor according to state law.