Userguest

About Userguest:
USERGUEST is a travel tech company founded in Amsterdam in 2019 by Hicham Benyebdri, Assil Bernossi, and Ahmed Chami. The start-up strives to empower hotels by not being so dependent on OTAs, helping to close the gap between revenue managers and marketers. After identifying that most hotels seek to increase their unmediated revenue stream, the founders set out to develop a tool to help hotels boost revenue via their direct websites. They developed a SaaS solution that leverages data to maximize hotel website revenue and improve customer experience.

About the Product:
USERGUEST is a cutting-edge hotel tech tool that integrates with a hotel's existing website and tech stack. Once installed, the tool automatically gets to work. By analysing data, the tool determines what actions are necessary to influence a visitor's behaviour and guides them towards completing a booking. The tool enhances the overall booking experience by displaying personalized messages and boosts direct bookings by using incentives at key points of the user journey. Through a pioneering approach known as RMA, Userguest is the only direct bookings tool that automatically helps hotels generate incremental revenue and optimise inventory simultaneously. It is compatible with all booking engines and offers full support from a dedicated team that handles everything from integration to ongoing support and recommendations. A 30-day free trial is available with unrestricted access to the user-friendly dashboard and more than 30 features.