The hospitality business has more moving parts than most people realize, and more customer touchpoints than any other industry. Teamwork is essential. Whether you aspire to management, have recently been promoted, or are currently in a management position, this certificate program positions you to make a bigger impact in your organization and your career.
This certificate consists of 18 two-week courses – 14 core and 4 elective courses – and provides the essential skills you need to ensure that your organization runs like a well-oiled machine. You’ll quickly develop the technical expertise and broad, strategic focus needed to become a top-level hospitality manager.
You can complete all of the courses in this program and earn your certificate in as little as 9 months, spending about three to five hours per week.
Would you like a well-paid job with room for progression?
Course Description:
Those working in an administration or reception role will often be promoted once they have sufficient experience, so it’s a good way to get your foot in the door of your chosen industry. We provide a course which will give you practical knowledge and training in the fundamentals of administration and reception. Understand the role itself, and learn all of the skills needed. You will be trained in word processing, spread sheets, PowerPoint and other relevant software. As well as this, you’ll understand the relevant office and admin tasks and will be able to deliver excellent customer service.
Our online courses offer you the opportunity to study 24/7 wherever you are in the world. These online courses are open to anyone, all you need is an interest in learning! We give you access to world-class learning led by IAP.
What are the requirements?
You must be 16 or overYou should have a basic understanding of English and basic IT knowledgeYou will need a computer or tablet with internet connection (or access to one)
What skills will I gain?
The course provides the the opportunity to gain recognised skills in:
Microsoft Word, Excel, Powerpoint, and OutlookDiary management, record keeping and filingBusiness, report and e-mail writingHandling confidential documentsTaking notes, dictating, and proofreadingArranging interviews, bookings, and travelDelivering mailSpeed reading and speed typingCreating an effective CV and cover letterReceptionist, customer service skills, and telephone skills
What is the target audience?
Job hunters & School leaversCollege or University student & graduatesThis course is ideally suited to anyone hoping to gain employment in an office based role, you don’t have to have experience
How will I be assessed?
At the end of the course learners will take an online multiple choice question assessment test. This online multiple choice question test is marked automatically so you will receive an instant grade and know whether you have passed the course.Those who successfully pass this course will be awarded a free e-certificate, and only need to pay £19 for your printed certificate.
What Certification am I going to receive?
If you pass the exam successfully then you will be awarded a Office Administration & Reception Skills Certificate.
What career can I get?
With this qualification, there are various roles open to you, including:
ReceptionistVeterinary ReceptionistMedical ReceptionistSecretaryLegal SecretaryOffice AdministratorOffice AssistantExecutive AssistantPersonal Assistant
This programme, which combines academic knowledge with field trips, site visits, and practical work experience, will equip you to work as a manager in the tourism, travel and related sectors, both nationally and internationally. The overall aim of this programme is to prepare students to perform at different management levels in the tourism, travel and related sectors, both nationally and internationally. The course is delivered in a supportive, flexible learning environment aimed at empowering learners to achieve their personal and professional potential. Tourism management focuses on the broad tourism industry and includes a professional internship, practical modules and academic subjects, while preparing students for leadership in this field. It combines academic knowledge with field trips, site visits, and practical work experience in the tourism industry. A key focus of the programme is on applied management and business subjects; for example, accounting, information technology, human resource management, marketing and communications. These are complemented by more tourism- and field-specific subjects, such as tourism studies, sustainable tourism, tourism policy and planning, tourism service operations, and heritage, culture and tourism. Since European languages are increasingly important in the world of work, you can choose to study one European languageOn successful completion of the course, you’ll have specialised disciplinary knowledge and understanding across a variety of areas pertaining to tourism, travel and management; strategic, critical awareness of the principles of management and the contemporary and future challenges in the industry, and specialised skills across a range of management, tourism and travel areas. There’s a six-month work placement in Year 2. Study Abroad Opportunities Our internship programme will provide you with opportunities to take your work placement in Ireland or abroad through the links our school has with industry. On graduation, you’ll be equipped to progress to ordinary and honours degree programmes in TU Dublin..