Panoramica del corso
Immerse in the complete collection of courses across all hospitality disciplines that showcase the key expectations that are important to a luxury guest while staying in a hotel, dining in a restaurant and indulging at the spa. Each course walks you through the steps of service and challenges you to elevate your service delivery.
Cosa imparerai
- Build a foundational understanding of luxury hospitality and how Forbes Travel Guide defines excellence.
- Apply FTG’s Classifications and standards to day‑to‑day service across all guest touchpoints in a hotel.
- Master steps of service for front office, housekeeping, F&B, spa, pool and beach, call centers, transportation, and fitness experiences.
- Strengthen consistency, professionalism, and personalization in service delivery, regardless of role or department.
Dettagli del corso
Per chi è il corso?
Hotel associates and leaders across front office, housekeeping, food and beverage, spa, pool and beach, call center, transportation, and fitness operations.