Foundations of Exceptional Service (Hospitality)
The Academy by Forbes Travel Guide$250
Taxes included
Course overview
Immerse in the complete collection of courses across all hospitality disciplines that showcase the key expectations that are important to a luxury guest while staying in a hotel, dining in a restaurant and indulging at the spa. Each course walks you through the steps of service and challenges you to elevate your service delivery.
What you will learn
- Build a foundational understanding of luxury hospitality and how Forbes Travel Guide defines excellence.
- Apply FTG’s Classifications and standards to day‑to‑day service across all guest touchpoints in a hotel.
- Master steps of service for front office, housekeeping, F&B, spa, pool and beach, call centers, transportation, and fitness experiences.
- Strengthen consistency, professionalism, and personalization in service delivery, regardless of role or department.
Course details
Who is the course for?
Hotel associates and leaders across front office, housekeeping, food and beverage, spa, pool and beach, call center, transportation, and fitness operations.