Cosa imparerai
Upon successful completion of this unit, you will:
communicate information and ideas verbally and non-verbally, taking cultural differences and language barriers into consideration
produce written material, used routinely in day to day work, which is clear, concise and effectively conveys the intended meaning to the recipient
complete workplace forms
use style, format and level of accuracy appropriate to the type of written material
provide prompt responses to requests for information in accordance with organisational requirements
Demonstrate knowledge of:
identifying organisational policies, plans and procedures which detail organisation's standards or protocols for workplace communication
different communication styles
barriers to communication