What you will learn

Upon successful completion of this unit, you will: communicate information and ideas verbally and non-verbally, taking cultural differences and language barriers into consideration produce written material, used routinely in day to day work, which is clear, concise and effectively conveys the intended meaning to the recipient complete workplace forms use style, format and level of accuracy appropriate to the type of written material provide prompt responses to requests for information in accordance with organisational requirements Demonstrate knowledge of: identifying organisational policies, plans and procedures which detail organisation's standards or protocols for workplace communication different communication styles barriers to communication