Front Of House Manager - Anantara Palazzo Naiadi Rome Hotel

At Anantara Palazzo Naiadi Rome Hotel, luxury is not simply delivered — it is lived, every day. Set in a magnificent crescent-shaped marble palazzo overlooking Piazza della Repubblica, the hotel is one of Rome’s most distinctive five-star addresses, with 232 rooms and suites, a panoramic rooftop terrace and pool, refined dining experiences, and an extraordinary setting suspended above the ancient Baths of Diocletian.

As part of Anantara Hotels & Resorts, a luxury brand built around immersive, destination-led hospitality and “Unforgettable Journeys”, this role offers the opportunity to shape exceptional guest experiences in one of the Eternal City’s most iconic luxury hotels.

We are seeking an accomplished, charismatic and highly operational Front of House Manager to lead the heart of the guest journey and ensure seamless, elegant and personalised service from arrival to departure.

This is a pivotal leadership role for a hospitality professional who understands that true luxury lies in flawless execution, genuine warmth and anticipatory service. At Anantara Palazzo Naiadi Rome Hotel, you will oversee the full Front of House operation, elevating every touchpoint in an environment where historic grandeur meets contemporary luxury.

The successful candidate will supervise and inspire the teams across:

Front Office

Concierge

Guest Relations

Porters

Doormen

Courtesy Car operations

You will be responsible for creating a culture of excellence, ensuring the highest standards of service, presentation and efficiency, while driving guest satisfaction, team engagement and operational performance.

• Lead, manage and develop all Front of House departments, ensuring a consistently exceptional guest experience.
• Oversee daily operations across Front Office, Concierge and Guest Relations, ensuring service is intuitive, efficient and personalised.
• Supervise the Porters, Doormen and Courtesy Car teams, ensuring a polished and professional arrival and departure experience.
• Act as a visible and inspiring leader in the lobby and public areas, setting the tone for luxury hospitality at every moment.
• Ensure smooth communication and collaboration with Housekeeping, F&B, Engineering, Security and all operational departments.
• Drive service excellence through coaching, training and performance management.
• Handle guest feedback, special requests and service recovery with confidence, empathy and discretion.
• Monitor departmental procedures, standards and compliance, ensuring flawless execution and attention to detail.
• Support budgeting, scheduling, workforce planning and productivity across the Front of House function.
• Champion the hotel’s luxury positioning and contribute to delivering the distinctive Anantara guest experience.

• Proven experience in a senior Front Office or Rooms Division leadership role within a luxury hotel environment.
• A strong understanding of high-end guest expectations and personalised service culture.
• Demonstrated experience leading multi-skilled Front of House teams in a fast-paced, service-driven operation.
• A natural host with excellent interpersonal, organisational and problem-solving skills.
• Strong operational presence, with the ability to remain calm, composed and solutions-focused under pressure.
• A collaborative leadership style and a passion for developing talent.
• Excellent command of English; additional languages will be considered a strong advantage.
• A genuine passion for luxury hospitality, guest engagement and creating memorable experiences.
• Knowledge of thai culture will be valued

This is far more than a departmental management position. It is an opportunity to lead the first and last impression of one of Rome’s most remarkable luxury hotels — a property defined by historic architecture, an exceptional central location, elegant Neoclassical interiors, and a guest experience rooted in both place and refinement.

For the right candidate, this role offers the chance to make a visible impact, lead a high-profile operation and grow within an internationally recognised luxury hospitality brand that continues to invest in elevated service culture and team member development.

At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:

• Worldwide experience – diversity of 150 different nationalities.
• Career development opportunities full of national and international challenges.
• Wide range of training programmes to enhance your skills.
• Wellbeing initiatives, including flexible working conditions.
• Team member recognition programmes, including Memorable Dates.
• Ability to make a difference through our sustainability programme and volunteering initiatives.
• Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.
• Salary starting from €34K gross per year + MBO