Aman Resorts

Pubblicata

F&B Captain

Cosa comprende il lavoro

POSITION OVERVIEW

This position is located at our property Amanjena Marrakech in Morocco.

RESPONSIBILITIES

To actively engage and excite the guests in all F&B areas, providing excellence of service, in adherance with luxury standards and Aman philosophy
Ensure that you work to the best of your ability and set an example to other staff
To notify your Supervisor / Manager immediately of hazards, injuries or equipment damage/ breakage assistance needed
To keep all service areas adequately stocked with necessary equipment both for during and after service hours
The ability to maintain sufficient supplies of stock to ensure smooth operations
Ensures the restaurants are well prepared to receive guests as in the lighting is correct, background music is on according to standard, restaurant and the entrance are clean and facility is in order. Is responsible to report and follow up on any maintenance or cleaning requirements, takes care of unwanted loiterers in the restaurant
Familiarize themselves with today’s reservation to ensure the guests are properly met upon in and out restaurant
Greet guests pleasantly and courteously, and bring guests to seat quickly and courteously
Familiarize with the menu and products, present and recommend menus, and repeat the order
The ability to observe guest’s experiences in the restaurant and anticipate their needs
Remember guests are always your priority in any aspect of your work
To ensure that you are adhere to your outlet sequence of service
Anticipate guest’s needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Promote positive guest relation at all times
Access all functions of the MICROS system, all cashiering related duties and payment handling procedures in accordance to specifications

QUALIFICATIONS

Minimum 2-3-year experience in a luxury hotel or resort and well trained in F&B operations
Strong inter-personality, leadership, and creative skills
Ability to perform under pressure
Must speaking fluent Mandarin and proficeint in English communication
Eligible to workin in Shanghai
至少2-3年豪华酒店或度假村工作经验，并受过良好的餐饮运营培训
较强的人际交往能力、领导能力和创新能力
能够在��力下工作
普通话流利和良好的英语沟通能力
能在上海合法工作