Outlet Supervisor

Company Description

Constance Belle Mare Plage is one of the leading resorts in Mauritius, known for its vibrant team spirit, commitment to excellence, and authentic hospitality. Set on a stunning beach, we offer a dynamic work environment where passion, growth, and teamwork are at the heart of everything we do. Join us and be part of a company that values people and creates unforgettable experiences — for guests and team members alike.

Job Description

The Outlet Manager is responsible for the efficient management and performance of the assigned food and beverage outlet. The role ensures exceptional guest experiences, consistent service standards, effective team leadership, and optimal operational and financial performance in line with the hotel’s policies and brand standards.

Key Duties & Responsibilities

Operations & Service Excellence

• Oversee the day-to-day operations of the outlet, ensuring smooth, efficient, and high-quality service at all times.

• Ensure all food and beverage offerings meet quality, presentation, hygiene, and safety standards, in close collaboration with the Culinary team.

• Monitor outlet cleanliness, safety, and overall presentation, ensuring compliance with health and safety regulations.

• Manage reservations, special requests, VIP guests, and group arrangements, ensuring personalised and seamless service.

• Handle guest feedback, complaints, and service recovery professionally, implementing corrective actions where required.

• Ensure all operational procedures and service standards are consistently applied and maintained.

Team Leadership & People Management

• Lead, motivate, and supervise the outlet team to achieve service excellence and operational objectives.

• Conduct daily briefings and ensure effective communication within the team.

• Recruit, train, coach, and develop team members to enhance performance and career growth.

• Monitor staff performance, ensuring high standards of grooming, discipline, attendance, and professionalism.

• Carry out performance appraisals and provide ongoing feedback, coaching, and counselling in line with company policies.

• Prepare staff schedules and ensure adequate staffing levels according to business needs.

Financial & Administrative Management

• Assist in budget preparation and ensure cost control measures are effectively implemented.

• Monitor sales performance, productivity, and operating costs to maximise profitability.

• Manage inventory, stock control, and maintenance of equipment, cutlery, crockery, and outlet assets.

• Ensure accurate administration, reporting, and compliance with internal controls and procedures.

Coordination & Compliance

• Work closely with other departments to ensure smooth service delivery and operational efficiency.

• Ensure compliance with hotel policies, labour regulations, and food safety standards.

• Attend and contribute to meetings, trainings, and operational briefings.

• Carry out any other duties as assigned by Management in line with operational requirements.

Qualifications

Qualifications

• Secondary education is required.

• A diploma or certification in Hospitality Management, Food & Beverage Operations, or a related field is an advantage.

Experience

• Minimum of 3 years’ experience in the hotel or hospitality industry.

• Proven experience in a luxury hotel or resort environment is an advantage.

• Previous experience working in remote island or resort locations is an asset.

• At least 1–2 years’ experience in a supervisory or managerial role within Food & Beverage operations is preferred.

Technical & Professional Skills

• Strong knowledge of food and beverage operations, service standards, and various styles of service.

• Demonstrated leadership, team management, and staff development skills.

• Ability to manage multiple priorities and perform effectively in a fast-paced operational environment.

• Sound understanding of outlet procedures, service workflows, and quality control standards.

• Excellent communication and interpersonal skills, with strong telephone etiquette.

• Proficiency in English, both spoken and written.

• Knowledge of an additional language is an advantage.

Additional Information

WORK WITH CONSTANCE

🌿 Join a team where well-being, career development, and collaboration are at the heart of everything we do.

• We believe in continuous learning and growth to help our teams achieve their full potential.
• A strong family spirit is part of our identity, we support and care for one another.
• We offer international career opportunities, allowing you to develop within a renowned luxury hospitality group.
• Our passion for luxury hospitality is reflected in every detail of the guest experience.
• We are committed to environmental and societal contributions, integrating sustainability into everything we do.

🌿We want our team members to feel valued and supported, offering a work environment that encourages excellence, personal growth, and cultural diversity. By nurturing employee satisfaction, we create a positive mindset that naturally translates into exceptional guest service.

🌿 Be part of a company that values people, innovation, and excellence.