Constance Lemuria

Pubblicata

Guest Service Agent

Cosa comprende il lavoro

Company Description

Constance Lemuria, nestled in the heart of Praslin Island in Seychelles, offers a luxurious yet welcoming environment surrounded by pristine nature. Our strength lies in our dedicated team, united by a shared passion for service and excellence. At Lemuria, you’ll be part of a supportive, professional, and inspiring workplace where you can grow and thrive every day

Job Description

Join our team as a Guest Service Agent at the luxurious Constance Lemuria in Seychelles, where you'll play a crucial role in creating unforgettable experiences for our guests. As the face of our resort, you'll be responsible for ensuring exceptional service from check-in to check-out, embodying the warmth and hospitality that defines our brand.

Provide a warm, personalized welcome to all guests upon arrival
Efficiently manage check-in and check-out procedures, ensuring accuracy and attention to detail
Offer comprehensive information about hotel services, facilities, and local attractions in Seychelles
Act as a liaison between guests and various departments to ensure seamless service delivery
Handle guest inquiries, requests, and complaints with professionalism and empathy
Process payments and manage reservations using hotel management software
Maintain a clean and organized front desk and lobby area
Update guest profiles and logs for future reference and service personalization
Collaborate effectively with other departments to anticipate and fulfill guest needs
Escort VIP guests when necessary and ensure all preferences are noted and met
Stay informed about local events and attractions to provide concierge-level assistance

Qualifications

NC3 in Front Office or relevant qualification in Hospitality or Customer Service
Minimum of 2 years of experience as a Guest Services Agent or in a similar guest-facing role
Fluent in English and French, both spoken and written
Knowledge of Mandarin Chinse language is an advantage
Proficiency in hotel management software
Excellent communication and interpersonal skills
Strong problem-solving abilities and attention to detail
Ability to work efficiently in a fast-paced environment
Excellent time management and organizational skills
Team-oriented with a collaborative mindset and proactive attitude
Flexible and adaptable to changing priorities
Knowledge of Seychelles attractions and culture is a plus
Commitment to delivering exceptional customer service

Dipartimento: Assistenza clienti Reception

L'azienda

The 5-star deluxe Constance Lémuria Seychelles is situated on the north-western coast of Praslin island. The main building lies crafted into the hillside and the rooms adapt themselves to the existing natural scenery.

Its four restaurants offer exceptional dishes prepared by a brigade of Chefs, positioning Constance Lémuria Seychelles as a reference of culinary excellence in the Seychelles.

Among the various amenities available is the U Spa featuring Valmont. The hotel also has the unique 18-hole championship golf course of Seychelles.

Constance Lémuria Seychelles is an eco-friendly hotel, with its famous turtle preservation programme illustrating this commitment.

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