Constance Prince Maurice
Pubblicata
Guest Relations Officer
Cosa comprende il lavoro
Job Brief
To look after Non-English speaking guests and therefore organizing their reservations, arrivals, in house stay, requests, departures.
- To ensure materials is in place for reservation, arrivals, in house stay, request, and departure.
- To organize Non-English speaking guest’s reservation, arrivals, requests, in house stay, and departures.
- To follow up on Non-English speaking guests issues.
- To ensure all customers requests are handling quickly and effectively.
- Check registration cards to ensure that all details necessary have been recorded.
- Update all existing and new guests’ history files as and when new information arrives.
- Monitor Guest comments cards and compile and distribute monthly guest comments.
- Perform analysis of guests’ comments for management on a monthly basis.
- Compile and effect mailing lists when required by hotel.
- Prepare and send all compliments letters in reply to guests who have filled in the comments cards.
- Keep any records required for back up and future reference.
- Use communication tools in place to record in a diary or a trace book all pertinent events, which concern the guest during his/her stay at the hotel, i.e. Birthday, wedding, anniversary, wedding etc., and inform all the relevant departments for subsequent action.
- To participate in all Weddings / Honeymoons reservation information passed to the front desk and other relevant departments and ensures all rooms are assigned two days in advance to guest arrival.
- To keep up to date the Hotel golden book by asking High Profile guest to sign it.
- To participate in all hotels visit when required.
- To participate in all Eductours when required.
- To look after the guest history by maintaining a system that keep record of preferences, comments and special needs.
· Candidate Profile
- Middle or Secondary Education + Additional training or certificates in the relevant field.
- A minimum of 2 years of experience in hotel industry.
- Proven experience working in a top luxury resorts.
- Excellent leadership, inter-personal and communication skills.
- Outstanding communication abilities.
- Superb multitasking skills.
- Juggled multiple tasks while providing excellent service.
- Fluency in English and another language, written and verbal communication.
- Knowledge of a third language.
- Dipartimento: Assistenza clienti
L'azienda
Experience the ultimate romantic hideaway, where stunning architectural design meets relaxed luxury. Step into this high functioning deluxe paradise, and choose from one of the 64 Junior suites, 12 Familly suites, 12 Villas or the sumptuous Princely suite.
Constance Le Prince Maurice is considered as one of the best luxury hotels in the Indian Ocean.
Sheltered in 60 hectares of completely unspoilt land on the north-eastern coast of Mauritius, the hotel offers high quality facilities: the kids club, the U Spa by Sisley, sports activities and free access to the two golf courses of Constance Belle Mare Plage.
Among its culinary exclusiveness, Le Barachois is the unique floating restaurant located in a cosy atmosphere amongst the natural fish reserve. The 175m2 wine cellar contributed to Constance Le Prince Maurice’s fame, with exclusive wines and a capacity of 25,000 bottles from around the world.
