Finn Lough

Pubblicata

Front Office Manager

Cosa comprende il lavoro

About Finn Lough

Finn Lough is a unique retreat offering immersive experiences with a focus on sustainability, innovation and bespoke service. From our signature Bubble Domes to our Spa and Dining, we provide a haven for guests seeking relaxation and connection with nature.

As Front Office Manager you will be responsible for overseeing the front desk operations and supervising the team. The front office represents the heart of Finn Lough, from handling reservations to filtering guest requests, you will be responsible for delivering the very best service to our guests.

This role is ideal for a hospitality professional with strong leadership skills looking to develop in their career within a results driven team, with an emphasis on innovation and sustainable approaches.

Key Responsibilities:

Oversee daily front desk operations, ensuring smooth check-ins, check-outs, and guest services
Manage reservations, payments, and guest correspondence, maintaining clear and professional communication
Handle guest feedback, proactively resolving issues and implementing service improvements
Supervise and train front office staff to uphold high service standards
Liaise with housekeeping, food & beverage, and other departments to ensure seamless guest experiences
Monitor and refine front office procedures, ensuring efficiency and continuous improvement
Maintain accurate records, reports, and financial transactions

Annual Salary €35,000-€45,000
Live in Accommodation is Available
Meals during shift Access to on site yoga classes Discounts on accommodation and dining Access to staff vehicle (if living on site) Staff perks after 6-12 months of service (include spa access and overnight stay) Referral bonus Scheme
Dipartimento: Prenotazioni Reception Management

Su di te

Our ideal candidate has a passion for great service and innovative operations, they will possess a thorough understanding of the importance of this role and the effect on the experience of every guest that comes to stay.

About you:

A minimum of 2 years experience working in a managerial role, preferably within front desk or reservations
A love of hospitality and a strong desire to elevate every guest experience
A degree (or equivalent) in hospitality management is preferable
Extensive knowledge of front office operations and reservations
A passion for sustainability and regenerative tourism
A proven track record in managing customer satisfaction, team engagement and financial performance.
Excellent communication skills, both verbal and written.
Able to accommodate a flexible schedule to include days, evenings, weekends and holidays.

L'azienda

Finn Lough is our fair lake. It’s a place apart. Separated by Boa Island, protected by the fair waters of the lough, we stand tall with the ancient woodlands of Fermanagh around us. Finn Lough isn’t like any other hotel or resort. Through our connection with design and nature, we offer our guests a different level of luxury. Because we believe that plugging out is the best way to recharge.

Each and every one of our unique accommodation offerings are designed to allow the outside in. The Bubble Domes are for the less than traditional and offer a fully immersive forest experience. The more traditional lakes houses and suites offer fresh, Scandi-inspired interiors with a touch of vintage Irish to give you a window to the water beyond.

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