Four Seasons



Cosa comprende il lavoro


  • The ability to follow proper payroll and key procedures.
  • The ability to verify the attendant staff is present.
  • The ability to greet all guests who enter the Spa
  • The ability to have a thorough understanding of every spa service including benefits, indications & contraindications
  • The ability to organize and schedule all guest bookings.
  • The ability to operate the Spa RA system for spa reservations and all other Spa Soft functions
  • The ability to read and update the daily log and communicate relevant information to the staff.
  • The ability to operate the computer, copier, fax and credit card machines.
  • The ability to produce all Spa reports as required by management.
  • The ability to process outgoing mail.
  • The ability to process all charges.
  • The ability to set up and handle gift certificates.
  • The ability to use guests name appropriately in all situations.
  • The ability to copy and distribute materials.
  • The ability to upsell treatments to guests when booking.
  • The ability to ensure all decoration always looks fresh and to Standards within the Spa reception area.
  • The ability to be calm and patient when dealing with guests at all times.
  • The ability to handle guest complaints and to notify spa management.
  • The ability to Meet/Exceed retail and spa treatment targets.
  • The ability to adhere to all Four Seasons Standards and to Meet/Exceed in all Standard Tests undertaken.
  • The ability to provide assistance to guests about the retail merchandise.
  • The ability to work as part of a team to ensure effective running of Spa department.
  • The ability to utilize the telephones according to Four Seasons standards.
  • The ability to respond properly in any resort emergency or safety situation.
  • The ability to perform other tasks or projects as assigned by hotel management and staff.



  • To perform other tasks or responsibilities assigned by managers.


Hangzhou, Cina

A tempo completo, A tempo indeterminato

Data di inizio:

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