Telephone Operator

Summary

Grand Hyatt Amman enjoys a prime location at the heart of Amman. Grand Hyatt Amman is only a 45-minute drive from Queen Alia International Airport. The 312 rooms equipped with an array of modern amenities and latest technology. For meetings and conferences, the hotel is well equipped for hosting business and social gatherings of every description. Over 350 colleagues are committed to maintaining the highest standards of luxury, quality and service which define the company.

 

The Role

 

The Telephone Operator will assist in managing the department as a successful independent profit center and to provide courteous, professional, efficient and flexible service consistent with Grand Hyatt Amman and Hyatt International Standards Policies & Procedures in order to maximize guests’ satisfaction.

 

As a Telephone Operator, you will be reporting directly to the Assistant Front Office Manager.

 

Key Responsibilities:

• Delivers the brand promise and provides exceptional guest service at all times.
• Provides excellent service to internal customers as appropriate.
• Be familiar with the hotel’s products and services and policies.
• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved adequately.
• Maintains positive guest and colleague interactions with good working relationships.
• Personally and frequently verifies that guests are receiving the best possible service during check-in and check-out.
• Ensures that guest history records are accurately maintained and all repeat guests are pre-registered.
• Attends and contributes to all training sessions and meetings as required.
• Exercises responsible behavior at all times and positively representing the hotel team and Hyatt International.
• Reads the hotel's Associate Handbook and have an understanding of, and adhere to, the hotel's rules and regulations and in particular, the policies and procedures relating to computer resources, fire, hygiene, health and safety.
• Ensures high standards of personal presentation and grooming.
• Responds to changes in the Front Office function as dictated by the industry, company and hotel.
• Carries out any other reasonable duties and responsibilities as assigned.

Qualifications

• Bachelor’s degree/higher education qualification/equivalent in Hotel Management or any related field.
• Very good level of English language.
• 0-1 year experience as a Telephone Operator.