Housekeeping Supervisor 客房部主管

Hotel Brand: Crowne Plaza Hotels & Resorts
Location: China, Ezhou

Hotel: Ezhou (EHUCR), No.39 Linkong Avenue, Airport Economic Zone, 436000

Job number: 120396



Supervise the implementation of housekeeping standards and procedures in relation to:

·         监督客房部各项标准和工作程序的执行 ：

o    Bedroom service

o    臥室服务

o    Bathroom service

o    卫生间服务

o    Valet service

o    洗衣服务

o    Cleaning service

o    清洁服务

o    Linen maintenance

o    布巾维护

·         Recommended changes to these standards and training needs on an ongoing basis

·         就这些标准和培训需求提供持续性的改进建议。

·         Maintain a current and thorough knowledge of all housekeeping systems

·         对客房部所有系统有最新和完整的知识。

·         Open and close the shift and ensure effective shift hand over

·         负责管理接班和交班工作，以确保交接班过程的有效进行 。

·         Distribution and collection of keys

·         分发和收集钥匙。

·         Management of all incoming and outgoing calls

·         管理所有的呼入和呼出电话。

·         Solve employee grievances

·         解决员工受到的不公正待遇问题。

·         Perform Room allocations

·         分配客房

·         Perform Room inspections

·         检查客房

·         Prioritise arrival rooms

·         排列抵店客人客房的优先顺序。

·         Liaise with Front Office for guest and hotel requirements

·         配合前台满足酒店和客人的要求。

·         Ensure guest valet is processed and delivered in a timely manner

·         确保及时为客人提供洗衣服务并送还。

·         Co-ordinate special projects (eg site rooms, vermin control, window and carpet cleaning, room inventories)

·         协调特别项目(如参观客房，除虫，窗户和地毯的清洁，客房供应量)。

·         Manage all special requests made by guests

·         处理客人所有的特殊要求。

·         Ensure consistency within the department

·         确保部门内工作的一致性。

·         Management of lost property for the hotel

·         管理酒店的遗失财物。

·         Ensure you have complete knowledge of room types, layouts and facilities

·         确保具有客房类型，设计和设施的全面知识。

·         Manage storage areas

·         管理仓库

·         Maintain adequate stock levels

·         保存充足的用品存货。

·         Complete stock takes as required

·         按要求完成库存盘点工作。

·         Maintain stock levels

·         维持存货水平

·         Conducts shift briefings to ensure hotel activities and operational requirements are known

·         进行交接班说明，确保了解酒店的工作和运营需求。

·         Works with Superior and Human Resources on manpower planning and management needs

·         与上级领导和人力资源部一起进行人力规划和管理需求。

·         Works with Superior Director of Finance in the preparation and management of the Department’s budget.

·         与上级领导和财务总监一起编制和管理部门预算。

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike. 

Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.