IT Support Coordinator

Job Summary 

The IT Support Coordinator is responsible for supporting the day-to-day technology operations of Iniala Valletta, acting as the primary on-site contact for all IT-related matters. This role ensures the seamless performance of both guest-facing and back-of-house systems, providing first-line support, coordinating technical activities, and assisting colleagues across all departments. With a strong focus on reliability and responsiveness, the IT Support Coordinator plays a key role in maintaining the integrity of systems and upholding the technology standards expected within a Forbes 5-star luxury hospitality environment.

Duties & Responsibilities:

Systems & Technology

• Act as the main point of contact for all on-site technology matters.

• Ensure the smooth daily operation of core systems.

• Coordinate and follow through on technical requests, ensuring timely resolution.

• Support system updates and improvements with minimal disruption to operations.

• Maintain clear and organised records of systems and equipment.

Network & Connectivity

• Oversee the performance and reliability of Wi-Fi and network access across the properties.

• Ensure secure and consistent connectivity in all guest and operational areas.

• Manage user access, including accounts and permissions.

• Uphold cybersecurity standards and respond promptly to any concerns.

Guest Experience

• Deliver a seamless in-room and property-wide technology experience for guests.

• Support guest-facing systems, including Wi-Fi, smart TVs, and digital services.

• Respond to guest requests with efficiency, discretion, and 5-star service standards.

• Work closely with operational teams to resolve issues smoothly and promptly.

Colleague Support

• Provide day-to-day IT support across all departments.

• Guide team members in the effective use of hotel systems and tools.

• Support onboarding of new employees from a technology perspective.

• Maintain a clear overview of recurring issues to continuously improve service.

Continuity & Coordination

• Support business continuity processes to ensure operational resilience.

• Assist during system incidents, maintaining clear communication and calm coordination.

• Provide concise updates to management and support ongoing improvements.

Qualifications & Experience

• Diploma or degree in Information Technology or equivalent practical experience.

• 1–2 years’ experience in IT support or a similar role.

• Familiarity with hospitality systems such as Opera.

• Sound understanding of networking fundamentals.

• Proficiency in Microsoft 365 and Windows environments.

• Clear, professional communication and a strong service-oriented approach.

• Well organised, with attention to detail and a sense of ownership.

• Calm and solution-focused when handling day-to-day challenges.

• Experience in hospitality or a guest-facing environment is considered an advantage.

• Willingness to learn and grow within a luxury environment.

Lifestyle & Career Benefits

At Iniala Valletta, exceptional experiences begin with exceptional people — and our team says the same.

We’re proud to be recognised with the Employee-Approved Workplace Certification by Talexio, a distinction based on the real experiences of our people.

When you join our team, you will enjoy a wide range of benefits designed to support your well-being, growth, and career development. 

These include:

• Competitive salary package.
• Private health insurance 
• Healthy Minds Work programme in collaboration with the Richmond Foundation, offering free emotional support and therapy sessions. 
• Free meals provided during shifts. 
• State-of-the-art employee quarters for your comfort, featuring showers, changing rooms, lockers, a kitchen and lounging area. 
• Sponsorship of work permit costs. 
• High-quality training and development programmes to enhance your skills. 
• A commitment to sustainability and supporting charitable initiatives, giving you the opportunity to actively participate in and drive positive change. 
• Exciting opportunities for career growth and progression within our global network of restaurants and hotels. 
• A diverse and inclusive environment where everyone is valued.