Sales Coordinator

The Group

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most luxurious hotels, resorts and residences. Having grown from its Asian roots into a global brand, the Group now operates 38 hotels, 11 residences and 23 Exclusive Homes in 25 countries and territories, with each property reflecting the Group’s oriental heritage, local culture and unique design. Mandarin Oriental has a strong pipeline of hotels and residences under development, and is a member of the Jardine Matheson Group.

The Hotel

With 326 guest rooms and 31 suites, Mandarin Oriental, Miami is located in Brickell Key and is a prime location for both business and leisure guests. Our renowned dining concepts including La Mar by Gastón Acurio draw a discerning, effervescent clientele for their outstanding cuisine, while more of Miami's finest dining and nightlife experiences are just minutes away. Elegant, contemporary rooms and suites all feature private balconies with stunning views, and a spa and lush open spaces allow for ultimate relaxation in this tranquil oasis, all with Miami's legendary vibrancy on its doorstep.   

Overview of Position

The Sales Coordinator is responsible for providing administrative and coordinating support for the Account Director(s) handling Sales and Marketing activity. The Sales Coordinator’s responsibilities include but are not limited to:

• Assist Account Director(s) to create and distribute regular sales kits and direct mailings that highlight services and amenities, special promotions, and unique selling points of the hotel.
• Assist Account Director(s) by handling sales correspondence and inquiries.
• File correspondence and documents according to agreed system (Delphi) and maintain trace system up to date.
• Contact clients on behalf of Account Director(s) and serve as a representation of the department in the manager’s absence.
• Generate client contracts under the direction of Account Director(s).
• Coordinate reservations, amenities, and proposals for VIP clients when needed. 

The Sales Coordinator will report directly to the Director of Commercial Strategy.

Requirements

• Have a minimum of 2 years’ experience in similar position, preferably in a luxury setting.
• Have excellent communication and organization skills.
• Excellent telephone etiquette and guest service skills

• Must be able to work in a high-pace and dynamic operation. 
• Able to work together with other colleagues.
• Have a pleasant, friendly and helpful manner.
• Maintain a clean and healthy personal hygiene and grooming.
• Work in a safe, prudent and organized manner.
• Able to handle multiple tasks at one time.
• Able to consistently delight and satisfy our guest.
• Able to handle guest requests in a detailed manner.

Working with us means…

We are dedicated to delighting our guests and to delighting our colleagues. We are committed to becoming the best and we emphasize working together to achieve this goal. We support acting with responsibility.

Working with us means working harmoniously, respectfully, passionately, and towards personal growth. Working with us means that you will be personally valued. From the initial interview through the comprehensive orientation to the numerous Learning and Development programmes, we are committed to providing a Mandarin Oriental ‘Colleague Journey’ that exceeds colleague expectations.

Equal Employer Opportunity Statement

Mandarin Oriental Hotel Group provides equal employment opportunities (EEO) to all colleagues and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Mandarin Oriental Hotel Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.

Mandarin Oriental Hotel Group expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Mandarin Oriental Hotel Group’s colleagues to perform their job duties may result in discipline up to and including discharge.

Advertised: 12 Feb 2024 Eastern Standard Time
Applications close: